Equativ
Equativ

Platform Support Specialist [Kamino Retail]

Job summary
Permanent contract
Paris
Salary: Not specified
A few days at home
Skills & expertise
Generated content
Coaching and mentoring
Problem-solving skills
Collaboration and teamwork
Zendesk
Jira
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Equativ
Equativ

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Questions and answers about the job

The position

Job description

Kamino Retail (powered by Equativ) stands at the forefront of retail media innovation as a pioneering SAAS platform. We equip retailers with advanced tools and solutions to revolutionize their advertising strategies, amplify customer engagement, and drive concrete results. Join us in shaping the future of retail media through innovation, collaboration, and strategic prowess. ‍

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Role Overview

As a Platform Support Specialist, you will support the stability and smooth operation of our platform. You will help investigate issues reported by clients or internal teams, contribute to basic technical tasks, and assist in maintaining clear documentation. Working closely with senior team members, you will have the opportunity to learn how to analyze platform issues, propose improvements, and develop valuable technical and operational skills within the retail media industry.

This is a great opportunity for someone early in their career who is eager to build technical expertise and grow in a fast-moving SaaS environment

Key Responsibilities

  • Issue Investigation & Support

    • Investigate and document platform issues reported by clients or internal teams.

  • Technical Task Assistance

    • Support platform-related tasks, such as updating settings or applying basic fixes.

  • Ticket Management

    • Track, categorize, and escalate issues using internal ticketing tools (such as Jira or Zendesk).

  • Communication

    • Provide regular updates to internal teams about the status of reported issues, ensuring clarity and follow-up.

  • Documentation

    • Help maintain and update our knowledge base with information about known issues, resolutions, and FAQs.

  • Platform Learning

    • Develop a strong understanding of Kamino Retail’s platform to better support users and collaborate with the team.

  • Client Feedback Collection

    • Support the collection and organization of client feedback to help the Product team identify potential improvements.

    Qualifications

  • First experience (internship, apprenticeship, or junior role) in technical support, customer service, IT helpdesk, or a similar environment.
  • Strong problem-solving skills and curiosity to understand technical concepts.
  • Good communication skills, especially in explaining simple technical information clearly (French and English).
  • Comfortable using support tools like ticketing systems (experience with Jira or Zendesk is a plus).
  • Interest in SaaS platforms, AdTech, or digital solutions.
  • Basic understanding of how digital platforms work (knowledge of HTML, APIs, or databases is a plus, but not required).
  • Eagerness to learn and grow within a supportive team environment.

    • Benefits

  • Hands-on experience with a cutting-edge retail media platform.
  • Training and mentorship to develop your technical and client-facing skills.
  • Opportunity to grow your career within a fast-evolving SaaS company.
  • Dynamic and collaborative team atmosphere.
  • Office in central Paris.

    • Why Choose Us? If you are a technical professional with a passion for retail media and a desire to play a pivotal role in implementing cutting-edge solutions, we invite you to apply and join our innovative team at Kamino Retail. Shape the future of retail media with us!

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