Your IT Future, Delivered

Senior System Support Specialist – Consumption Based Charging Management

Digitalization. Simply delivered.
At IT Services, we are passionate about delivery of ITS Strategy Roadmap by advancing the Digital by Default initiative, ensuring seamless automation and data-driven decision-making. By enhancing charging processes and minimizing manual effort, it drives efficiency and accuracy in financial operations. Additionally, it contributes to Sustainable Cost Management by optimizing data integrity, preventing revenue leakage, and reducing operational costs through improved workflows and system integration. No matter your level of proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #HW/OScompliance #DigitalbyDefault #SustainableCostModel

Grow together
In this role, you'll ensuring Charging Data Integrity and Preventing Revenue Leakage – Maintaining accurate and reliable charging data to minimize discrepancies and close revenue gaps. You'll maintain, enhance and developing Data Models for Defined Charging Materials – continuously improving existing data models and creating new ones to support accurate and efficient charging processes. If you're passionate about driving Charging Process Improvements and Automation and eager to make a significant impact, and enthusiastic about continuous learning and growth, we want to hear from you!

Ready to embark on the journey? Here’s what we are looking for:
As a Senior System Support Specialist with focus on Consumption Based Charging Management, having strong analytical mindset with the ability to interpret and validate complex datasets is a big plus. Attention to detail and commitment to data accuracy will also be an integral part of this role.

You are a Consumption Based Charging Specialist, therefore you have ability to see the big picture and understand how charging impacts overall business operations. You are able to work independently, prioritize and organize your tasks under time and workload pressure. You can also apply excellent problem-solving skills and a proactive approach to identifying and resolving issues. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:
• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service
• Annual bonus
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
• Multisport card, Discounts with selected partners, Rewards for work anniversaries, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more

Great Team
Hi, my name is Lucia Svihalkova and I’m a team manager. I started my career at DHL IT Services back in 2012, when I took a role as Hosting Service Owner in the Hosting Services team. Gaining more hands-on experience with HW support has always fascinated me, so I moved to the Infrastructure Support team. In 2020, I moved to a management role, being Manager of HW/OS Support. Together with the strong support of a multinational & diverse team, we are working on our common ambition – Cost Recovery and Cost Sustainability of our Services. Looking forward to having you onboard!

Benefits

• Bonuses
• Cell phone
• Discount on company products / services
• Notebook
• Contributions to the pension / life insurance
• Meal tickets / catering allowance
• Holidays 5 weeks
• Cafeteria
• Contribution to sport / culture / leisure
• Sick days
• Occasional work from home