As an Application Support Specialist, you will provide second level of application support to DHL Freight business unit in order to ensure the maximum availability and minimal disruption to business continuity.
• Deliver application support within Service Level Agreements to freight business users according to ITS processes with the main focus on Incident and Problem Management
• Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers
• Coordinate activities and communicate with impacted stakeholders as per incident management process
• Maintain the knowledge of supported applications
• Support delivery of projects throughout their lifecycle
• Seek to continuously improve efficiency within supported applications
• Participate in 24/7 on-call support (paid extra)
• Previous experience in application support
• Strong analytical thinking, very good communication skills
• Hands-on experience with LINUX operating systems and any common scripting languages e.g. BASH
• Practical knowledge of any RDBMS, experience with SQL
• Good time-management, organizational, multi-task and prioritization skills
NICE TO HAVE:
• Knowledge of Java SE and Service Now
• Experience in debugging, automated testing
• Knowledge of financial accounting, logistics
• ITIL Foundation V3 certificated
• Internal and external trainings
• Great team of professionals and possibility of development
• Full support from colleagues during onboarding
• Modern offices in Chodov next to metro station
• Huge number of internal job opportunities within the company
• Home office
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…
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