→ Your mission

As a Community Experience Manager for France, you and your team will be managing onboarding of self-employed professionals, and care for both self-employed professionals and Businesses.

You will have a key role in the success of Brigad by delivering a high quality of experience for Talents and Businesses in the Healthcare or Hospitality industry at scale, and making your team members succeed and grow.

→ Your responsibilities

Management : Onboard newcomers and coach them until they become rockstars. Make a team of up to 6 people succeed and grow.

This includes :

• Hire your team members with the support of the HR team,
• Accompany and manage newcomer’s onboarding, making sure they master all the tools and processes,
• Support each team member in their professional development & help them raise their skills
• Operational performance & ownership : own and monitor operational performance and user satisfaction regarding onboarding and care. Organise ownership of processes and tools within your team.

This includes :

• Define and optimise team’s planning,
• Collect and answer team members’ operational requests,
• Motivate and support your team,
• Monitor and analyse individual and collective Key Performance Indicators.
• Cross team project : work with other teams to optimise processes and continuously improve quality of experience to our users at scale.

Other teams can be other CX teams, Sales, Marketing, Product, Tech & Data, etc.

Does the following apply to you?

• Once a manager, always a manager
• User centric, experience in Community Experience/Customer Success in a fast growth environment
• Knowledge of Customer Relationship Management practice and tools. A good command of Zendesk and Hubspot is a strong plus
• A highly positive and contagious energy!
• Native French is essential, a good level of English is also required

1. A call with HR
2. An interview with CX Team Manager and a Case study
3. A “Core values” interview with Senior Brigad employees (often with a C-Level Executive)
4. Welcome aboard