Mission:

As a Customer Success Manager, you will manage a portfolio of enterprise clients to make sure that they get the most out of our product and continue to be happy & loyal customers.

Together with the other members of our Customer Success team, you will work closely with your clients to discover their business needs and challenges and to coach them on the best way to use bloomflow to solve them. You will ensure that your clients launch bloomflow successfully, that our solutions are widely adopted, and that the value of our offering is understood and unlocked by them all.

The software solution that we are providing is transformative, innovative and very strategic for large organisations, so you will be in touch with a wide range of interesting people: innovation leaders, C-Levels, operational teams etc. As a trusted advisor for your clients, you will develop long-lasting partnerships with our Sponsors and Champions and you will be exposed to the latest innovation and transformation challenges of each of these companies.

What you’ll do:

• Manage a portfolio of Enterprise clients and ensure our customer’s overall success with bloomflow (from onboarding to contract renewal, including enablement, adoption, customer health, and satisfaction)
• Help our customers design, benchmark and execute innovation strategies thanks to your cross-clients expertise and to your thorough knowledge of our product (use case definition, recommendations of product configurations, workshops, cross-clients introductions, etc.)
• Ensure the renewal of customer contracts and the development of accounts (sponsorship development, upsell, cross-sell)
• Assist our customers in the deployment of bloomflow within their companies by building and executing joint success plans (sharing best practice and methodology, presenting bloomflow value proposition, onboarding of new teams, participating in events etc.)
• Develop a trusting relationship with our sponsors and champions and deliver an exceptional customer experience with proactive communication, applying the right internal resources to meet customer’s business goals
• Be the voice of customers to fuel our sales process and product roadmap

What you will need to succeed:

• 2+ years of experience in a B2B customer facing position (SaaS, consulting or corporate innovation experience are a plus)
• Fluent Frech and English, a proefficiency in German, Italian or Spanish is a plus
• Ability to to manage multiple projects at once with a hands-on attitude and a true problem-solver mindset
• Great communication skills - ability to provide clear & concise guidance through emails, over the phone, or in person
• Comfortable in leading conversations driving outcome with various stakeholders (from C-Levels to operational teams)
• Skilled at project management within large organizations, helping to inspire change across groups by engaging key partners
• Strong consulting skills - ability to work as a trusted advisor to drive business value for clients, working through client issues with tact, diplomacy and optimism
• Highly-professional attitude, with particular attention to the details that make customer service stand out
• Ability to navigate complex organizations and to balance advocacy for the company and the client
• Existing knowledge of the SaaS industry and a strong interest in Corporate Innovation

What we offer:

💰 Attractive Compensation:

Competitive package
Stock options granted
Restaurant tickets (Swile)
Attractive health insurance
Public transportation reimbursement

🚀 Business Impact and Career development:

Be at the heart of our EMEA expansion
Work with large international companies
Be exposed to the latest innovation trends and solutions shaping the world of tomorrow

🌱 Work environment:

2 days remote work per week possible
Work in comfortable and modern new offices in the heart of Paris (Sentier)
Benefit from close relationship and regular feedback sessions

☀️ Benevolent Culture

An agile, ambitious, and very supportive international team
A benevolent culture with a strong and passionate work environment
Regular team events (team buildings, afterworks, conferences etc.)
Top of the range equipment: Macbook, monitor and Bose noise-cancelling headphones

Screening interview
Interview with your future manager
Case Study and debrief
Interview with our VP Sales and Customer Success and our CEO