IT Operations Manager


IT Operations Manager

  • Permanent contract 
  • Paris
  • Education: Not specified
  • Experience: > 7 years

The company



  • Mobile Apps, Mobility, Collaborative Economy
  • From 250 to 2000 employees

The job

IT Operations Manager

  • Permanent contract 
  • Paris

  • Education: Not specified
  • Experience: > 7 years

This position was filled!

Who are they?

BlaBlaCar is the world’s leading long-distance carpooling platform – a global, trusted community of 100 million members in 22 countries. BlaBlaCar is creating an entirely new, people-powered, travel network that connects people looking to travel long distances with drivers heading the same way, so they can travel together and share the cost. With the recent integration of a coach bus network, and a commuter service for short-distance carpooling, BlaBlaCar aims to become the go-to marketplace for shared mobility.

With a dedicated member relations service, a state of the art web and mobile platform, novel insurance solutions and a fast-growing community, BlaBlaCar is making travel social, cost-effective and practical for millions of members. BlaBlaCar is continuously innovating, developing smart-stop and smart-pricing algorithms that dynamically unlock millions of possible local meeting points and, in effect, turn every highway into a major transport line while also allowing for more granular point-to-point service in less accessible areas. By doubling the number of people in cars (from 1,9 to 3,9 people), BlaBlaCar saved 1.6 million tonnes of CO2 in 2018 (the equivalent of traffic in Paris for a year).

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Job description

About BlaBlaCar

BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road. We offer long- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.

Today, our community counts over 100 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network. Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year. But it doesn’t stop here – our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.

We’re looking for people to join our journey – people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment. We offer a flexible workplace where we count on each other to take initiative. So join the ride – we can’t wait to see where it takes you.

Your Mission

We are looking for an IT Ops Manager to develop and implement strategies to successfully scale and improve IT services delivery across the company. The IT Ops Manager is in charge of providing all the company teams members with a world class IT experience during their lifecycle at BlaBlaCar and enabling them to fulfill their mission with efficiency and productivity.

You will oversee a team of 5+ IT Specialists and Systems & Network engineers who are permanent employees or contractors. Your role will be to set up the best organization and operational mode for the team, and to develop the team members technical knowledge, soft skills and service management competencies.

This role is key for the overall success of BlaBlaCar as it enables teams over several countries and locations (in offices or remote) to be fully operational and to focus on their business.

You will report to the VP Engineering Corporate Services. You will be working closely with the other Engineering teams developing solutions for internal users, and with the Security function.

Your Responsibilities:

  • Being responsible of the strategy and the operations of IT services and infrastructure, owning the IT Ops team roadmap and budget.
  • Driving operational excellence and develop a world class Service Management approach relying on best practices like ITIL and on monitoring team’s performance indicators (support, user satisfaction measurement, projects)
  • In collaboration with Security team, enforcing security compliance standards and processes and ensure security of IT Services delivered.
  • Development and maintainment of relationships with internal stakeholders depending significantly on IT services (Facilities, People team,...)
  • Hiring, growing, and managing your team across different locations, as well as contracting and managing several external technology providers.
  • Initiating new opportunities to improve the IT services and increase efficiency through developing innovative automation solutions automation
  • Being on-call: could be 1 week every 3-4 weeks
  • Your Scope:

  • Network management with cloud managed network solutions (Cisco Meraki)
  • All hardware equipment in offices (endpoints, meeting room equipment, network equipment, IOT devices, mainly anything related to IT and connected to the office network etc…) and for company users (Apple and PC laptops, accessories)
  • Office softwares (GSuite, Slack, Microsoft Office 365, Atlassian products, …)
  • IT tasks Automation (Workato)
  • Security Software (cloud based IAM, Multi factor authentication, MDM for Mac OS and Windows, Chrome management, Antivirus, …)
  • IT Helpdesk
  • Your Qualifications:

  • 8+ years of experience in IT Operations, with a significant part in high growth technology companies (start-up/scale-up) and fast-moving environments.
  • Successful experience of team management (at least 2 years) in an international context and with distributed team.
  • Mastery of IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) frameworks
  • Proven experience in deploying cloud based solution and in remotely managing mixed environment (Apple, PC, Chrome)
  • Fluent in English
  • Our process includes

  • 45-min call with Talent Acquisition Manager to assess your motivation, soft skills, communication and discuss the position with you
  • 1,5 hour video call with Hiring Manager - Sebastien Labat, VP of Engineering, Corporate Services to discuss your background, assess autonomy, leadership, how result-oriented and data-driven you are
  • 40-min video call with Security team members check how security savvy you are
  • 40-min video call with People team stakeholder to check your capacitiy to involve in fast-pased environment, culture fit and business sensibility
  • 40-min video call with Engineering team stakeholder to discuss your engineering culture, business sensibility and communication
  • 40-min video call with our CTO - Olivier Bonnet to discuss BlaBlaCar engineering vision and your alignment with it
  • What we have to offer

    🌎 An international environment: over 35 nationalities across 7 countries: Brazil, France, Germany, Poland, Russia, Spain, and Ukraine.

    ⚖️ A flexible workplace: with our hybrid remote setup and family-friendly policies, we are masters of our own schedules and work-life balance, no questions asked.

    💡 A culture of sharing: 360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, Q&A sessions with our leadership, shared company KPIs, ‘Fail, Learn, Succeed’ moments where we destigmatize and share moments of failure with others.

    🚀 Innovation: Coding Nights to pitch ideas outside our roadmap and make dev’ dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, access to top conferences across Europe.

    🌱 Impact: building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices.

    💜 People-first: wind down from work at our weekly breakfasts and afterworks, or show off your talent at our annual BlaBlaShow.

    🧭 Shared company principles that guide us in our everyday decision-making and bring us closer to our goal. Find out more about our BlaBlaPrinciples.

    Your Future Benefits

    🏡 Tailor-made remote policy: from 2 days per week to full remote* (to be discussed with the Talent Acquisition Manager during the first call).

    💰 A fair and competitive salary package

    🚀 Employee Stock Ownership plan 

    🎈 Holidays: 10 days off in addition to the legal 25 days

    🌍 Relocation package and visa sponsorship to welcome you wherever you are currently based

    👶 Parental policy

    🎒 Trainings and career development programs

    🚗 Free carpooling & 🚌 bus-rides wherever whenever

    BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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