Within the Healthcare Global Strategic Accounts Management team, the objective of this position is to manage with a global perspective a portfolio of 4 to 5 major global CDMOs selected for playing a key role in the evolution of our strategic markets C> and Bioproduction.

What will be your mission?

• Establish, strong relationships with key stakeholders with global / corporate reach at assigned customer accounts.

• Assess, clarify, validate and quantify the customer’s existing and unmet needs on an ongoing basis.
• Develop a Global Account Plan with a five-year ambition for revenues and profitability in coordination with the regional sales organisations and customer when necessary.
• Review and agree the global key projects and priorities to work on with the customer, identify and lead the resources, and KPI needed to meet the mutually accepted objectives
• Proactively lead the planning process with customer inputs where appropriate.
• Build the annual budget in conjunction with the local teams and monitor achievement.
• Contribute to the creation of the local / regional yearly Tactical Action Plans, supporting budget achievement and Global Account Plan.
• Leads solution development efforts, generates initiatives and implements processes that best address our strategic key customer needs, through coordinating the involvement of all necessary internal resources.
• Ensure that consistent and coherent pricing is in place at all customer sites to mitigate the risks of non-justifiable pricing anomalies. Identify and resolve issues.
• Animate the Local Key Account managers network and foster the spirit of collaboration.
• Ensure the compliance of business activities to the most stringent requirements of legal and ethical standards and the current company policy.
• Ensure proper customer knowledge by maintaining customer records in accordance with company guidelines and tools.
• Organise and lead regular internal and customer facing business reviews to monitor the performance and identify and implement corrective actions as needed.

Profile description:

Who are you ?

• 10 to 12 years of selling complex solutions to multiple decision-making groups in a business-to-business 
• Proven experience in managing complex projects and leading cross functional resources in a matrixed environment
• Tenacity in identifying unmet customer needs and to convince internal stakeholders of the value for change
• Excellent communication and interpersonal skills with an aptitude for building trust advisor status and relationships at multiple levels in the customer organisation
• Understanding of sales performance metrics
• Strong analytical skills in interpreting metrics and handling data (e.g., budgeting revenue, profitability, service rates) and demonstrable experience in managing follow up actions Budget management, financial projection skills
• Strong negotiation skills with a problem-solving attitude