Are you interested in Customer Success, project management and fostering cross-functional collaboration? Do you have/or want to achieve small and large scale technology projects? Are you confident, assertive and driven to succeed? Then we may have something for you!
As Customer Success Onboarding & Support Manager you will be part of the Customer Success team in Besedo, which is the ambassador of Besedo knowledge, solutions and product. It is responsible for implementations of new services, product and supports Sales & Marketing by using our expertise to win new clients. It also works continuously with Service Delivery teams on finding new ways to improve operational delivery via tools and processes and engages all levels of the organization to share knowledge, best case practices and elevate our expertise on the market.
Overview of the role:
As Customer Success Onboarding & Support Manager, you will manage the onboarding of new clients from when the customer signs the contract to handover to a fully functioning team and ensure they remain well-aligned with client needs and consistent with contractual scope. This will be a cross-functional role and you will work with all parts of the organization, mostly with our product and data scientists team in Paris.
Within these roles you will also play an essential point of contact for our clients and colleagues alike when escalating issues within our product. Your analytical skills will be required to identify the root cause of the issue and escalate to the relevant parties in a timely manner. These skills will also be utilized to create processes and documentation to assist and enhance the standing of the team and the product alike.
As a part of the Customer Success team, you will also support Sales & Marketing with various external reports, demos and analysis for the prospects. You will also foster cross-functional collaboration, engage the organization in effective knowledge sharing and educate Besedo functions about latest industry trends, our product and operational best case practices.
You will report to Head of Customer Success Manager and this role from time to time might have interns and/or Junior roles reporting into you when the vacancies are needed.
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Please submit your covering letter and CV in English
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