Job location: London or Liverpool

Department Objectives

The Revenue Optimization team operates as a division within Sentric. Its objectives are to:

• Maximize revenue streams from all potential sources
• Identify and develop new areas of potential income growth for client’s catalogues
• Partner with internal teams to ensure client expectations are exceeded - supporting strong retention, renewals and client base growth
• Ensure clients are at the centre of all activity, ensuring Sentric’s ethos of fairness, transparency and customer focus is evident at all times

Job Summary

 

Reporting to the Revenue Optimisation Department Manager and working closely with the Copyright, Royalties and Insights functional teams, the Operational Insights Manager will lead the Operational Audit and Insights team. The role focuses on using data to improve registration accuracy, royalty performance and operational efficiency, delivering projects that drive revenue growth and strong commercial decisions across Sentric.

Job Description

Team Management

• Managing the day-to-day operations of the Audit and Insights functions within the Revenue Optimisation Department, using data insights and experience to identify key areas of focus, leading a small, specialized team
• Continually assess the operations and performance of the team and work with management to improve and implement robust processes and working practices.
• Work with Revenue Optimization Manager to ensure the continual development of Revenue Optimization team skills

Audit & Revenue Optimisation

• Strengthen & expand data-driven initiatives to deliver measurable competitive advantage for Sentric
• Leverage advanced data-capabilities to identify and create new value externalization opportunities
• Lead the implementation of a seamless registration audit process to ensure Sentric is optimizing revenue potential through data intelligence, process improvement and strategic audit leadership

Insights & Reporting

• Ownership and accountability for the delivery, maintenance and ongoing development of operational insights products and services to enhance and support data driven decision making
• Work across all areas of Operations to continually review and maintain data driven KPIs to assess company performance and empower teams and individuals with relevant insights to drive decision making and support continuous improvement.
• Closely collaborate with the Rights & Royalties Departments to translate business challenges and strategic requirements into actionable objectives
• Support Product Development through the provision of evidence based recommendations and insights

Strategy & Governance

• Work with the Head of Insights and other Insights/Analytics professionals across the company to ensure a consistent approach and methodology for data analytics across the business and to promote a single source of truth
• Responsible for driving improved data capability in the Operation area through training, coaching and support and ensuring consistent access to data and tooling to enable self-service analytics where appropriate
• Strive for maximum automation, standardisation and utilisation of reporting and insights in an easily digestible format

SET THE TONE WITH US

Working at Believe means having individual and collective impact in a fast-growing company!  

At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. 

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. 

We have two hearts at Believe - our People and our Artists. 

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. 

ROCK THE JOB 

•25 days annual leave increasing with length of service (28 days at 3 years, 30 days at 5 years)1 day off for your Birthday & 1 day off to move house each year

•Salary sacrifice pension with matched employer contributions

•Life Assurance and Group Income Protection Plan

•Optional Private Medical Insurance (BIK) 

•Enhanced Employee Assistance Programme 

•Two remote working days per week

•Access to Eutelmed, a digital mental health and well-being platformoffering sessions with experienced psychologists

•Tailor-made training and coaching program 

•Remote working policy

SING IN HARMONY  

•Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.

• Proven experience within a data analysis, tracking or audit role, ideally within the entertainment industry
• Strong analytical mindset with technical and problem-solving ability
• Skilled in prioritisation, organisation and deadline management
• Ability to work autonomously and balance project-based and operational workstreams
• Experience managing projects or delivering business change initiatives in fast-paced, tech-led environments
• Results orientated with a collaborative approach to achieving outcomes
• Excited by presenting complex ideas in a clear and engaging manner
• Experience querying and extracting data from large and complex datasets using SQL
• Working knowledge of data visualisation tools (e.g. PowerBI/Tableau/Looker)
• Previous line management experience would be desirable