Director Operational Excellence

Permanent contract
Salary: Not specified
No remote work

Basware France
Basware France

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Job description

Join our esteemed team at Basware as a

Director of Quality and Operational Excellence - Integrated Management Systems & Certification.

In this role, your primary focus will be on process management, fostering continuous improvement, and ensuring compliance with ISO standards and other relevant certifications as we embark on our journey to become best-in-class in Software as a Service (SaaS). You will lead the oversight of the integrated management systems and information security control frameworks. As a Director of Quality and Operational Excellence, you'll spearhead initiatives in risk and quality management, driving process development and improvement.

At Basware, we're pioneers in our industry, filled with passionate innovators who strive for excellence every day. The leadership culture thrives on driving the mission and strategy, leading business performance, and building sustainable growth. As a critical part of our global team, you'll work alongside highly motivated individuals to make it all just happen for our customers.

We're seeking a dynamic individual with high integrity and global mindset to lead our operational excellence endeavors, reporting directly to the CIO.

Key Responsibilities

  • Own and Drive Excellence: Take charge of our Basware-wide Integrated Management System (IMS) and information security control frameworks. Drive process development and quality initiatives to ensure continuous improvement and compliance with selected standards according to our IMS
  • Cross-Functional Collaboration: Participate in enterprise-wide initiatives, working closely with stakeholders and process owners to assist with process improvements and documentation, and on the overall quality strategy, key performance indicators, policies, work instructions, and KPIs to enhance business performance at Basware
  • Enterprise Risk Management: Oversee our Enterprise Risk Management (ERM) procedures
  • Certification Maintenance and Roadmaps: Ensure compliance with existing certifications (ISO 9001, ISO 27001, ISAE 3000 and 3402, and HIPAA) while charting roadmaps for obtaining new certifications (ISO27017, ISO27018)
  • Educate and Communicate: Act as an ambassador for quality standards across the organization, educating stakeholders on the IMS and obtained certifications
  • Internal Audit Program: Drive and maintain our Internal Audit Program, providing necessary support to ensure adherence to standards
  • Quality Reporting: Produce monthly Quality reports and host Integrated Management System reviews with executive leaders
  • Vendor Management: Manage vendors engaged in quality, process development, and certifications, including price negotiations
  • Team Leadership: Supervise and mentor Operational Excellence team members, providing guidance and support for professional growth and development
  • Subject Matter Expertise: Serve as the Subject Matter Expert (SME) for customer inquiries concerning IMS and standards related questions, providing expert guidance and support as needed.

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

Preferred experience

Key Qualifications

  • Extensive Experience: Minimum of 10 years of experience in defining and developing business processes in a global company
  • Strong Quality Management Expertise: Proven track record in maintaining and improving Quality Management Systems, encompassing strategies, policies, processes, personnel, and systems. Demonstrated proficiency in standards such as ISO 9001, ISO 27001, ISAE 3000 & 3402, and HIPAA
  • Implementation Experience: Proven track record of successfully leading one or more enterprise-wide process and system implementations, demonstrating expertise in project management, stakeholder engagement, and driving organizational change
  • Leadership Skills: Demonstrated ability to effectively lead and motivate teams to achieve both tactical and strategic goals. Experienced in third-party management and skilled in cross-functional collaboration with interdisciplinary teams
  • Results-Oriented: Driven by results, with a focus on prioritization and efficiency in a fast-paced environment
  • Vendor Management: Experience in vendor management, including price negotiations.
  • Language skills: Fluency in spoken and written English

Desired Attributes

  • Integrity and Confidentiality: High level of personal integrity and professionalism in handling confidential matters
  • Energy and Enthusiasm: Thrive in a dynamic environment, with energy and enthusiasm to drive positive change
  • Global Mindset: Comfortable working in a global matrix organization, with the ability to navigate cultural nuances and complexities.


  • Bachelor's or Master's degree in Engineering, Computer Sciences, or Business Administration.

Join us in shaping the future of Basware and making a difference on a global scale. Apply now to be part of our journey towards operational excellence.

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