Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

About the role:

BackMarket is looking for a Head of Fraud with strong records on marketplace fraud trends to embody the vision and the management of all topics related to fraud.

This senior leadership position will collaborate across departments (Product, Engineering, Legal, Care, Logistic and Finance teams) to align fraud initiatives with internal priorities and therefore play a crucial part in safeguarding our organization against a wide range of fraud-related risks to ensure the integrity of our operations.

YOUR MISSION (IF YOU ACCEPT IT): 🏅

Payment Fraud Management:

- Lead internal teams to identify, analyze, and address patterns, trends, and anomalies related to payment fraud, supported by our fraud detection tools

- Conduct in-depth investigations and review transactions to assess potential fraudulent activities.

- Collaborate with cross-functional teams to gather and analyze data for enhanced fraud prevention and detection.

- Take a leadership role in the development and implementation of comprehensive fraud prevention strategies (including audit, request-for-proposal, relationship with providers…), policies, procedures and controls to mitigate payment fraud risks.

- Stay updated with industry trends and emerging fraud techniques to proactively address potential risks.

Customer Fraud Management (Care & Logistics):

- Implement controls to verify inventory and shipment authenticity to prevent fraudulent activities such as stolen goods or counterfeit products.

- Work closely with the logistics department to identify and address potential weaknesses in the supply chain, minimizing the risk of logistic fraud.

- Develop and enforce policies to detect and prevent fraudulent returns and refund requests, ensuring a fair and secure process for genuine customers.

- Define compliant investigation and claim resolution protocols; communicate results promptly

Internal Fraud Management:

- Create and deliver training programs for employees to increase awareness of internal fraud risks and methods of prevention.

- Establish and maintain a confidential whistleblower program that allows employees to report suspicious activities without fear of retaliation.

- Lead investigations into potential cases of internal fraud, collaborating with legal departments as needed. Take appropriate action to resolve cases and prevent recurrence.

- Strengthen internal controls to protect sensitive data, intellectual property, and company assets from unauthorized access or theft by employees.

Account Takeover  Management:

- Develop and implement robust strategies and mechanisms to prevent unauthorized account takeovers, including multi-factor authentication, behavioral analysis, and continuous monitoring.

- Ensure secure and user-friendly authentication processes while safeguarding against ATO attempts.

- Lead ATO incidents mitigation, including notifying affected users, blocking unauthorized access, and collaborating with legal authorities when necessary.

Reporting & Team Management

- Collaborate with senior leadership to improve process documentation

- Analyze and challenge existing KPIs and operational metrics, refining fraud reporting strategy

- Identify and implement efficiencies in alert penetration and prevention

- Develop reporting frameworks and dashboards, providing insights to leadership

- Lead and inspire a team of three Fraud Specialists, fostering a culture of excellence, collaboration, and continuous improvement.

YOU ARE IN THE RIGHT PLACE IF YOU HAVE: ⭐

WHY SHOULD YOU JOIN US ? ✌🏼

- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

- A meaningful company: we became a mission-driven company in January 2022.

- Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!

- Work alongside passionate experts:  who will share their knowledge and help you develop and grow in your career. 

- Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!

- Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.

- An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…

- Remote friendly company : up to 3 days of remote work per week!

- One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment. 

- Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet. 

- Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).

- We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.