After raising a big seed round from prominent European venture capital and impact firms, we are looking for a Customer OPS intern to join our team in Paris. The management team is experienced, ambitious and gathers serial entrepreneurs, investors and data scientists.

You will work directly with the Head of Customer Success, helping Apiday deliver a best in class customer experience. This is a unique opportunity to join a fast-growing tech company determined to make a strong positive impact on the world.

As a member of the Customer Success team, your role is to be the greatest ally for our customers in achieving their sustainability goals. Since our industry is still in its infancy, our customers require extra care and guidance, and the Customer Success team plays a critical role in providing that support.

Your responsibilities will include:

• Process Improvement: Assist in creating, formalizing and streamlining our customer support and operations processes to enhance efficiency and effectiveness.

• FAQ Development: Help in developing a comprehensive FAQ resource to aid our customers in resolving common issues and inquiries.

• Tool Leveraging: Utilize and optimize our customer engagement tools, including Intercom and Planhat and Jira, to improve customer interactions and operational workflows.

• Customer Support: Actively engage in handling customer requests on Intercom, ensuring timely and accurate responses to customer inquiries.

• NPS Survey Automation: Assist in automating the process of sending Net Promoter Score (NPS) surveys to our users, aiding in gathering valuable customer feedback.

• Work alongside the Product team to build a seamless customer feedback loop and continuously improve our product.

• Strong interest in customer service and process optimization.

• Excellent communication and problem-solving skills.

• Ability to work independently and as part of a team.

• Empathetic and positive mindset, always striving to understand and meet the needs of customers to ensure their satisfaction with Apiday.

• We place a high value on diversity. As such, we are seeking a native English speaker, given that English is our primary language of operation. Knowledge of conversational French would be a plus, especially because we are Paris based.

• Interest in sustainability in general is a plus but not critical given our internal training materials.

• Strong desire to work for a purpose-driven tech startup in a dynamic environment.

What we offer

• Competitive remuneration

• In-depth training on ESG and sustainability topics

• Great office location in central Paris

• Subsidised meals and transport with Swile

• Regular team outings

Equal opportunity employer

Apiday is proud to be an equal opportunity employer with a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. Promoting diversity, multiculturalism and inclusion is at the foundation of what we do. All qualified applicants will receive consideration for employment without regard to any of the fascinating characteristics that make us different.

• Screening call with Charles, Head of Customer Success (30”)

• Case study to prepare at home

• Restitution of the case study with Charles and Marie 😊 (60”)