About us

Ankorstore is an ecosystem that enables independent brands and retailers to thrive.

We’re on a mission to rewild retail and restore it to its natural order by empowering brands and retailers to grow freely, embrace their creativity, and stay competitive.

Our platform harnesses the power of technology to create a mutually beneficial community that reinvents the way brands and retailers work together.

With decades of experience in retail and building marketplaces, in 2019 the Ankorstore founding team knew it was time to create a global wholesale solution to swing the balance in favor of independents and return them to their rightful place – at the centre of their communities.

Just two short years later, we’ve grown to a team of over 650 employees operating across seven offices worldwide, and we’ll grow even more in 2022. After fundraising in January 2022, taking our total funding to €365 million, Ankorstore is thrilled to have achieved “unicorn” status in just two years.

We’re scaling fast and looking to grow our team with world-class candidates to support our vision of rewilding retail!

About your role :As a Customer Service Advisor, you will join the Operations team, which is at the heart of Ankorstore business. The Operations team’s vision is to ease our customers’ life while proposing them great services. You will be in charge of managing our customers’ requests and make sure we provide them with everything they need.

• You will be the front line, go-to resource for customer questions and platform issues.
• You will Support our Brand and Retailer partners with their requests, needs, and issues.
• You will take care of complex issues regarding our marketplace Operations and find solutions to solve them as fast as possible
• You will be involved in our continuous improvement process and propose new ideas or areas of improvement
• You're a team player and you like to support people

What we are looking for :

• >1 year of Customer Care, Sales, or related experience
• You speak German and English or French.

Most important qualities to succeed in this role :

• Excellent written and oral communication skills, as we currently support through a variety of channels including phone, email, and chat
• Empathetic and understanding to our customers’. Our mission is to ease our customer life, and we want to stick with this.
• Organized, disciplined, and attention to detail
• Confident adapting to a fast-paced company environment
• Demonstrated ability to successfully multi-task as our customer needs may be complex

What’s in for you:

• One in a time opportunity to join one of the fastest growing European startups just after series C
• Working with a very cooperative & mission driven team backed by powerful VCs (Tiger Global, Bain Capital)
• Strong values, a real purpose-driven company, in an international environment
• A highly dynamic environment in a fast scaling company at a stage where you will able to shape things autonomously and participate to the future of the organisation
• A real playground for development with exciting career opportunities, locally or internationally, with strong mentors
• Attractive compensation

Full time / Fixed term contract : 6 months

Starting date : ASAP

Ankorstore is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.