Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.

We’re all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You’ll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values here.

The Team and Areas of Ownership

Product & Customer Excellence is the product line offering customer support, and in charge of maintaining and improving the flagship Product Information Management (PIM) product within Akeneo, that is used daily by thousands of users worldwide to manage their global product information from just one place! 

As part of this product line, Customer Engineering & Quality is responsible for proactively leading improvement initiatives aimed at enhancing performance, usability, and scalability—helping users save time and overcome product limitations. They also provide ongoing maintenance and bug fixes, adhering to our Targeted Time to Resolution SLA. 

In addition, the team operates platform maintenance operations, and plays a key role in advocating for quality across all development teams, driving best practices and fostering a culture of excellence.

What you will deliver in the role…

• Leading software improvement initiatives that help users in their daily life, by saving their time, improving performance, or pushing current limitations

• Investigating technical issues customers are experiencing on Akeneo products (PIM, Shared Catalog, Supplier Data Manager, Activation), then implementing fixes on the software code and/or platform configuration 

• Operating platform maintenance and upgrades

What will set you up for success at Akeneo…

• A customer-centric mindset that prioritises user needs and business impact over technical perfection when tradeoffs are needed

• A proactive mindset, supported by monitoring and alerting skills, and applying the Boy Scout rule

• Curiosity, eagerness to learn new products, tech stacks, patterns, user needs 

• Demonstrable advanced-level proficiency across Full-Stack Engineering, including software development, deployment, monitoring, investigation. In particular, experience with PHP (Symfony), React.js, Datadog, GKE, Elastic Search, PubSub is a plus.

• All of our Senior+ Engineers have a good understanding of DevOps principles, microservices, and Cloud-based architectures at scale and are comfortable with deployment and observability best practices - we have a “Build It, Own It” approach..

• Providing mentorship and guidance to transfer knowledge across the function and upskilling less experienced Engineers. Together, we’re stronger.

• Stellar communication skills and an ability to “read the room” and adjust your vocabulary to suit both technical and non-technical audiences

• A test-driven and self-testing mindset where you build quality into your code from the get-go

Life at Akeneo

🌎 Diverse, international, cross-cultural team.
👋 Top-notch 8-week onboarding programme
💰 Competitive package and complementary private health insurance.
⏰ Flexible work schedules and majority hybrid working available.
🌴 25 days holiday per calendar year in addition to Public Holidays.
👶 Enhanced paid maternity leave and a gradual return to work program
🏝️ Work from Anywhere Scheme for up to 30 days per year.
🧘 Mental well-being initiatives
💸 A hybrid working allowance to enhance your home office environment.
🎫 Participation in in-house events welcoming external guests
🧑‍🏫 An annual learning budget per employee per year.
🚲 A monthly contribution towards Sustainable Transportation Allowance to support eco-friendly commuting options

Corporate Responsibility

🤲 Employee Volunteering program: give back to the community with 2 days per year dedicated to supporting the charities of your choice.

🌈 Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.

🧑‍🤝‍🧑 Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself!