Chez 360Learning, nous permettons aux équipes formation de booster la culture d’entreprise et de décupler les résultats grâce au Collaborative Learning. Notre plateforme LMS moderne intègre le pouvoir du collaboratif pour tirer parti de l’intelligence collective. Conçue pour les équipes Learning & Development d’aujourd’hui, notre suite de solutions simplifie l’intégration des nouveaux arrivants, la formation des équipes en mobilité et le développement du leadership.
Depuis notre création en 2013, plus de 2500 clients nous font confiance. Avec 240 millions de dollars levés et une équipe de 390 talents répartis entre Paris, Londres, Berlin, Barcelone et New York, nous continuons d’innover et de grandir ensemble.
You'll be working on
The Technical Services team is a newly developed team and offering at 360Learning. The team’s core mission and objective is to develop custom technical solutions integrated to our product for our clients and prospects, especially in the Enterprise segment. Technical solutions will include custom dashboards and BI, custom connectors & integrations, custom CSS, and other types of technologies and solutions.
We are currently looking for our very first Senior Manager Technical Services, who will help us to create and to lead the Technical Services department globally.
The goal is to build a target offering for scalable and re-usable custom technical solutions, i.e. a catalog of solutions:
- Informed by customer / prospect needs from pre-sales (prospect) and/or solution experts (customers)
- Developed to scale and replicate on future customers.
You will also intervene with prospects for custom scoping and pricing in case of needs outside of target offerings. In this role, you will collaborate closely with the Product team.
Within 1 month, you will:
Become a Trello expert through our onboarding process
Own technical services tool stack (Workato & more to select)
Take on the coaching of a team 3+ (developer and technical implementation specialists)
Define a quick win offer
Within 3 months, you will:
Define the go-to-market strategy, roadmap and offer of the technical services from custom integration to custom look & feel as well as scripts and analytics
Structure the selling process of the offer
Ensure the delivery of the proposed offering - by yourself and by building a team and/or by 3rd-party providers
Deliver the quick win offer for initial clients
Intervene with prospects & client to scope needs, build custom SoW & pricing
Collaborate with the product team to identify where the product needs to evolve to allow for those product extensions
Be the point of contact for product, presales & PS on technical services offering and request
Own the PnL of the team to reach profitability & growth
Within 6 months, you will:
Successfully offer and deliver the technical services catalog
Set selling, delivery and maintenance process
Grew the team from 1 to 5 team members
Within 12 months, you will:
Extend the team & those services towards our partner ecosystem
Get the PNL to profitability
Ensure continuous evolution of the offer to meet our customer needs
The Skill Set:
8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders
Experience with B2B SaaS deployment (ideally HR/e- Learning), comfort engaging with technical stakeholders, and leveraging technology innovation to unlock customer value
Partner centric: You understand how to present our value proposition to other SaaS companies and 3rd party developers to encourage them to integrate with 360Learning
Understanding of the web technology stack (JavaScript, RESTful APIs) and systems integration capabilities (flat file exchange, API-based, iPaaS)
Ability to adapt to your audience
Project management skills, solution-oriented, client-first mindset in everything you dobility to work across different departments and levels of management
Fluency in French and English (level B2), and one other language (German, Spanish) would be appreciated
Compensation: Package includes base salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
