Our Learning Consultant team plays a crucial role in training our clients on how to create a Collaborative Learning organization and how to use our platform to reshape the way corporate learning is being distributed. They are a team of learning and development subject-matter experts, who excel in consultative roles.
As a Learning Consultant, you will be part of the Client success team whose mission is to support customers during their contract life cycle, starting by the launch of their new collaborative learning software.
You will be assigned to a portfolio of projects that can go from:
- Onboarding a new customer using a blended training approach, combining e-learning and live workshops, to help them understand and make the most of our exciting learning platform
- Implementation projects of the solution on existing customers and ensure adoption and successful launch
- Specific and dedicated workshops to boost client usage
- Consulting projects of 6-12 weeks duration for best practices sharing and drive customer towards success.
Success in this role is measured by meeting customer satisfaction, key project timelines, and customer retention.
Within 1 month, you will:
Become a Trello and Convexity expert through our onboarding processUnderstand how our Customer Success Team works together to make customers successfulMaster our product and services offering Meet the global team through virtual coffee meets and happy hoursShadow ongoing projectsWithin 3 months, you will:
Host your first workshops with customers and get feedback from your peersStart your first projectsDefine your quarterly priorities in relation to the Customer Success Team with your coachBecome an active participant in updating our internal knowledge base on Trello to help the LEC team succeed and scale as we growWithin 6 months, you will:
Take the lead on more complex workshops and projectsMaster all advanced solutionsParticipate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activityParticipate in pre-sales activities when large prospects need to experience first hand the type of support an LC will provide Within 12 months, you will:
Create the scripts and associated educational resources for new services delivered by the LCOnboard and mentor at least 1 new LCThe Skill Set
First experience with creating or managing learning and development curriculumYou are recognized for your listening and teaching skillsAbility to express your ideas in a clear and concise manner, both written and oralYou are proactive and prefer working in a strong results-oriented cultureKeen interest for the digital industry, education and e-learning in particularFluent proficiency in French, German and EnglishEnthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360LWhat We Offer:
Compensation: Package includes base salary, a variable component and equity 📈Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance: Flexible hours, full remote work possible anywhere in France 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆Interview Process:
Phone screen with our recruiterDiscovery meeting with the LEC coachCase study presentationClarification meeting with our Head of PSCulture fit interview with our VP CSOffer !
