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Client Success Partner (Mid/Large)

Permanent contract
Salary: Not specified


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The position

Job description

As our Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. Due to the complex nature of the strategic clients, you will act as a real team leader in order to ensure the client's renewal through achieving the set objectives. This will be achieved by coordinating the different available resources (technical, educational, etc.) as well as acting as a consultant in delivering the business transformation positioning supported by the solution.

Your role is crucial within the team, as you are responsible for the development of the relationship with your clients.

Within one month, you will:

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our Client Success Team
  • Participate in your first customer meetings with other CSP’s from the team
  • Within three months, you will:

  • Take over a portfolio of existing customers
  • Start new projects with prospects and clients
  • Within six months, you will:

  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use-cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
  • Work with the Account Managers to identify new project opportunities to develop the account
  • Within twelve months, you will:

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders within the client’s team
  • Develop and share good business practices with the entire Client Success Team
  • The Skills Set

  • 4+ years of experiences as a Customer Success / Account Manager, or HR/Learning Consultant in a software company (ideally SaaS)
  • Successful experience in customer-facing project management (2000+ employees)
  • Strong interest in the digital industry, education and e-learning in particular
  • Knowledge of the HR function and digital learning as well as a passion for digital and digital tools
  • Strong interpersonal and communication skills
  • Native English, and excellent knowledge of the UK culture; German is a plus
  • Enthusiasm for our culture explained here: 
  • What we offer

  • Compensation: Package includes base salary, a variable component and equity 📈
  • Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line
  • Balance: Flexible hours, Total work from home possible anywhere in the UK 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • Corporate Social Responsibility: Review our CSR Charter: 🌎🌏�
  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: & find out more about the teams, product and processes: 🚀👩🏻‍💻🏆
  • The Interview Process

  • Phone Screen with the Talent Acquisition Manager
  • Discovery Meeting with the Hiring Coach
  • Case Study with the Hiring Coach and a member of the Client Success Team
  • Clarification Meeting with the Customer Success Ops Manager
  • Culture Fit Interview with the VP Customer Success
  • Offer!
  • ⇾ Get ready using our Knowledge Base:

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