Rail Europe

Rail Europe

E-commerce, Ferroviaire, Mobilité

Paris, Mumbai

Operation team

Operations is the team in front of the customers. We are the face and ears of Rail Europe and our mission is their satisfaction. We are here to ensure that all runs smoothly with their reservations and train travel in Europe.

How do we do this? First by understanding and qualifying their travel queries, anticipating their needs, accompanying them, offering our expertise throughout their journey and booking experience, and by finding the best possible solution if they ever face a problem. Quality of service, rail know-how and empathy is at the heart of our customer support.

Our job has many international dimensions. We work with colleagues in India, France, China, Australia and in the United States. We talk to clients from around the world: the good thing of our job is that no two days are alike, no two clients are alike and tailoring our support to meet their high expectations is our mission.

We have built a relationship of trust with our partners and carriers.

This makes Rail Europe a unique rail distributor and a reference brand for rail travel in Europe.