💡 Why Join Us

• Join Rail Europe and support the tools, devices, and environments used every day by employees and contractors across the company

• Take part in a hands-on apprenticeship role at the crossroads of IT support, system administration, and operational security

• Work on a broad and practical scope, from user support and workplace operations to Microsoft administration and security improvement topics

• Join an international environment where your work helps colleagues stay productive and where your contribution has a direct impact on daily operations

• Grow in a role designed to give you strong exposure to real IT topics, while progressively building your skills on security-related topics

🛠️ What You’ll Do

IT Support & Workplace Operations

• Provide day-to-day internal user support for employees and contractors

• Help manage workstations, tools, and access to company resources

• Support end-user devices and the workplace environment

• Help handle day-to-day operational IT requests

Systems & Administration

• Support the administration of Microsoft environments, especially Office 365, and Azure components used to manage devices and user environments

• Contribute to system administration activities linked to the internal IT environment

• Support infrastructure-related operations across cloud and on-site environments

• Assist with some network-related topics when relevant

Security & Improvement Topics

• Help monitor alerts and support daily security operations activities

• Contribute to vulnerability follow-up, incident follow-up, and security hardening actions

• Support projects related to cloud migration, Active Directory decommissioning, and security improvement in Azure and Office 365

• Assist with automation topics related to alert handling and classification

• Support audit and risk analysis topics when relevant to the apprenticeship scope

🔍 What You Bring

Required

• Hands-on exposure to IT support or IT administration

• Experience with Windows environments, Active Directory, Azure, Office 365, Intune

• Experience in user support

• French and English

• Curiosity, willingness to learn, and a practical problem-solving mindset

• Seriousness in handling requests and a collaborative way of working

• Comfort with a hands-on role with a strong operational component

• Ability to work on site in Paris

• Availability for an apprenticeship rhythm of 1 to 2 days at school per week and 3 to 4 days on site

Is a plus, but not required

• Knowledge of networking

• Knowledge of Apple / Mac environments

• Exposure to scripting

• Knowledge of security topics, vulnerability management, or security tools

1. Talent Acquisition interview – To assess motivation, communication, and fit with the apprenticeship format 

2. Technical interview – With the Head of Security & Infrastructure, to assess technical foundations, practical experience, and fit with the role scope 

3. Optional team fit interview – To assess service mindset, seriousness in day-to-day work, and fit with the team