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Customer Success Manager Spain F/H MYTRAFFIC
Plateforme d'analyse de localisation pour professionnels du commerce.
CDI
Barcelona, Madrid
Télétravail fréquent
Salaire : non spécifié
Les compétences que l’on cherche
Leadership
Planification d’entreprise
Amplitude
Intercom
Votre nouvelle entreprise
Barcelona, Madrid
91 collaborateurs
SaaS / Cloud Services
Âge moyen : 33
Créée en 2016
Crée en France en 2016, la mission de MyTraffic est de donner aux professionnels du commerce les meilleurs outils d’analyse de localisation et les insights nécessaires pour prendre des décisions plus éclairées au quotidien et concevoir les meilleures expériences dans les lieux physiques.
Nous accompagnons déjà plus de 500 clients dans plusieurs secteurs — Retail, Immobilier, Villes et Véhicules Électriques (EV Connect) — à travers toute l’Europe. Nous les aidons à développer leur activité, analyser ou prédire la performance de leurs investissements, mieux comprendre les comportements de leurs clients et se benchmarker par rapport à leurs concurrents.
Soutenue par une levée de fonds de 30 millions d’euros (Série B) en novembre 2022 et renforcée par l’acquisition stratégique de Geoblink en janvier 2024, MyTraffic est devenue la plateforme leader en Europe en matière de location intelligence.
L’année 2026 est une étape clé. Nous lançons Gini, notre assistant IA dédié à l’analyse géospatiale, conçu pour aider les entreprises à explorer facilement les données de localisation, analyser leurs marchés et territoires, et générer des insights actionnables.
Ce lancement marque également une évolution majeure de notre stratégie go-to-market vers une approche plus orientée Product-Led Growth (PLG).
Leurs valeurs sont :
Wake Up Hungry 😋 : Either you run the day or it runs you. With a positive mindset and determination, we tackle challenges as solution makers and push ourselves to go the extra mile.
Learn From our Customers 🤩 : We’re all in the customer service department - and rightfully obsessed by constantly listening to our customers’ pains, needs and expectations.
Better Done Than Perfect 💪 : We are a group of self-motivated intrapreneurs which means that we are both thinkers and doers : but we have no time for overthinking!
Grow as a team 🧗🏻♀️ : We rise together. We believe that trust, collaboration, and team spirit are the foundation of our success
Vos missions au quotidien
In the middle of a scale-up phase, Mytraffic’s Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager.
You will work in a team of 15 Customer Success Managers and report to a Lead CSM, Adei, under the VP Customer Success, Clémence.
The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!
💼 Your Missions
Account and Business Planning
- Collaborate with Sales on enterprise accounts to build successful and long term strategies, driving renewal & upsell to success,
- Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor,
- Drive renewals and help build upsell strategy (from the very beginning of the relationship), in close collaboration with Sales,
- Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories.
Adoption and operational excellence
- Build a usage centric approach of the platform, and monitor the user’s adoption,
- Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations,
- Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience.
Contribute to CSM team structure and customer outreach
- Drive cross-functional projects, team methodologies and processes, and advocacy,
- Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom).
Leadership Growth
- Within the First 6 months : Demonstrate your leadership potential by taking on increasing responsabilities, including mentorship of team members, spearheading team projects, and contributing to strategy development. The goal is for you to seamlessly transition into managing a small team, where you will directly influence our growth trajectory and culture,
- Beyond 6 months : Continue to grow within Mytraffic by soldifying you role as a leader within the Customer Success team. Your path could involve leading larger team, influencing broader strategic decisions, and being a pivotal part of our global expension efforts.
Ce que l’on cherche
😎 About You
- You have a strong experience: you have at least 5 years in a CSM role, in Saas B2B and on a complex solution. Or a previous experience in the data industry,
- You’re Customer-centric: You have already managed an important client portfolio with key accounts. You have a proven track record focusing on client satisfaction,
- You’re business oriented: you master sales cycles, anti churn strategies and portfolio expansion,
- You’re a team player: at the core of the organization, you collaborate with all teams and have a positive impact on people,
- You’re a challenger: asking Why is your motto, you challenge the statu quo, you understand and measure the impact,
- You’ve a troubleshooter mindset: You are resilient, coachable, and always wanted to find the best solution for our clients,
- You’re an organizer: you’ve strong presentation & organizational skills, operational excellence is key too you,
- And of course, you speak English and Spanish perfectly!
Avantages
Nos étapes de recrutement
⚙️ The Recruitment Process
1️⃣ 30 min with our Talent Acquisition, Dorine
2️⃣ 30 min with Adei, our Lead CSM
3️⃣ 60 min Business case
4️⃣ 45 min Values Ambassadors
5️⃣ 30 min with Vladimir
