What you’ll be doing

• Customer Happiness: Ensure each of our members enjoys a seamless and exceptional experience in their home, because happy homes = happy people.

• Incident Commander: Working hand in hand with our Community Specialist, you’ll jump on daily incidents reported by members. Your mission? Organize, prioritize, and resolve faster than a speeding bullet.

• Data Whisperer: Analyze key real estate metrics like incidents, CSAT, and energy usage to spot trends and opportunities.

• Cost Ninja: Track operational costs like a hawk and bring bold, creative solutions to keep them under control without compromising quality.

• Reporting Guru: Present energy and financial reports that are clear, actionable, and actually used.

• Asset Guardian: Manage maintenance and cleaning schedules to protect the value of our homes and ensure everything is sparkling and functional.

• From Project to Reality: Be the bridge between the construction team and the operations team to ensure a smooth handover once renovation is done and the house is ready to welcome its first members.

What we’re looking for

• Analytical & Solution-Oriented: You love digging into complex issues and figuring out how to solve them efficiently.

• Clear Communicator: Whether it’s written or spoken, you know how to get your message across with impact and empathy.

• Hands-On Learner: You’re not afraid to get on site, learn from technicians, and understand how things work on the ground.

• Customer Obsessed: The member experience is always front of mind, you go the extra mile to make people feel at home.

• Motivated & Reliable: You’re committed, autonomous, and you take pride in doing things well.

• Leadership Potential: Even as an intern, you show signs of initiative and ownership.

• Languages: Fluent in Spanish & English (bonus points if you speak other languages too).

• Manual Skills? That’s a nice plus!

• First call & interview with Tiziana, Customer Experience Manager Madrid.

• Second interview with Camille (VP Experience) and Nicolas (Head of Property Management).

• Final conversation with Fernando, City Manager Madrid.