Your team:

You're part of the Customer Care team, the first point of contact when our clients need support. You play a key role in ensuring customer satisfaction by offering quick, friendly, and effective help. As a essential bridge between our customers and the product team, you help shape the future of Zenchef by sharing feedback directly from our community.

What you will do:

• Be the Zenchef expert: Represent the brand with warmth and expertise, ensuring every customer interaction reflects our values.

• Master the product: Develop an in-depth knowledge of Zenchef features to provide accurate and timely support.

• Tackle issues efficiently: Handle customer inquiries via tickets, calls (inbound & outbound), and messaging systems, aiming for quick, effective resolutions.

• Enrich the knowledge base: Share your insights by updating our internal knowledge base with useful tips and customer feedback.

• Voice of the customer: Collect and communicate customer feedback to influence the product roadmap, ensuring their needs shape future development.

Requirements:

• Previous experience in customer service, chat support, or a similar role.

• Excellent written communication skills with strong attention to detail.

• Ability to multitask and manage multiple chat conversations simultaneously.

• Problem-solving mindset with a customer-first approach.

• Proficiency in English and Dutch

• Familiarity with CRM tools and live chat software is an advantage, especially Zendesk
  

What we offer

• A bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurant

• Daily restaurant-worthy lunches from our in house chef Roel Paping

• 30 vacation days and 3 months working abroad

• Pension Plan

• A hybrid work environment

• All the tools you need to be a high performer

• Monthly well-being budget

• A Swapfiets to bike around Amsterdam or commuting allowance

About Zenchef

At Zenchef, we empower over 23,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.

Our Values

At Zenchef, our core values - Craft, Thrive, and Heart - shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.

We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.