Zama is actively seeking a dedicated Internal Support Engineer to bolster our TFHE-rs team. In this specialized role, you’ll be the linchpin that ensures our internal engineering and research teams are fully equipped to utilize and optimize the TFHE-rs product to its maximum potential. If you possess a blend of deep technical prowess, a passion for problem-solving, and a knack for translating complex tech jargon into digestible insights, you could be the perfect fit for our team. You will:

• Provide top-tier technical support to internal teams using TFHE-rs, ensuring any issues are resolved swiftly and efficiently.

• Dive deep into the technical intricacies of TFHE-rs, becoming an in-house expert and a go-to resource.

• Collaborate with the product development teams to understand updates, patches, and modifications, ensuring that internal teams are well-informed and prepared for any changes.

• Create and maintain comprehensive documentation, guidelines, and best practices for TFHE-rs for both internal and external use.

• Conduct regular training sessions, workshops, and demos for internal teams to enhance their proficiency with TFHE-rs.

• Identify recurring issues or challenges faced by users, providing feedback to the product team for continuous improvement.

• Stay updated with the latest developments in TFHE-rs, FHE, and related technologies to ensure support strategies are always cutting-edge.

• Collaborate closely with cross-functional teams, ensuring that the TFHE-rs product aligns with broader company objectives and workflows.

• Highly proficient in the Rust programming language.

• Minimum of 5 years of experience in a technical support or engineering role, with a specific focus on products or libraries like TFHE-rs or similar.

• Strong technical acumen, with a hands-on understanding of FHE or cryptography in general.

• Exceptional problem-solving skills and the ability to handle high-pressure situations with a calm demeanor.

• Proven ability to communicate complex technical concepts in a clear and concise manner.

• Experience in creating and delivering technical training or workshops.

• Familiarity with documentation tools and platforms, and the ability to produce clear and effective guides.

• Collaborative mindset and the ability to work effectively with diverse teams.

At Zama, our technology is only as strong as the support that backs it. As our Internal Support Engineer for TFHE-rs, you’ll be essential in ensuring that our teams can harness the full power of the library. If you’re eager to drive impact, facilitate knowledge transfer, and contribute to the success of cutting-edge products, let’s forge ahead together.

Our process is described in detail here: https://www.zama.ai/post/how-we-hire-at-zama. We will be in contact with exceptional candidates who we wish to advance through the recruitment process.

Zama values and promotes diversity. We give everyone a fair chance to be evaluated on their professional, academic, and personal skills. Our aim is to make the hiring process as pleasant, stress-free, and friendly as possible, even if the process is longer and more involved than you might find elsewhere.