What we’re looking for

We’re looking at expanding our team with a highly-skilled and motivated Quality Assurance Specialist to join our Support Operations.

We’re proud to have created an extremely diverse and inclusive team culture. Our community of Specialists comes from all over the world, and we’re happy to see them thrive and stick with us. We’re looking for an exceptional individual looking for a long-term commitment.

About You

• You’re a Support champion: you’ve been providing state-of-the-art customer support for at least 2 years, preferably in the mobile, gaming, or social media industry

• You’re a confirmed sensei: you’ve spent at least one year in a position where you had to monitor, mentor or train a team. You understand that empathy is at the core of any improvement process, and that it’s critical to engage with your team in a positive way

• You’re passionate about Growth: you understand that the value of a team is coming from its members, and that continuously helping them to improve and learn new abilities is the only way to success. You understand that it’s not just about helping a team follow processes, but that it’s also about allowing people to feel confident to take initiatives and to emancipate themselves within a given framework.

• You’re extremely detailed oriented: from spelling mistakes to the lack of a clear paragraph-split to missing elements of a given process, you’re extremely focused and you know that these details are the difference between a good team and an exceptional one

• You’re not afraid to challenge established processes: when something isn’t optimal, you’ve got this ability to feel it right away. Even if it’s a process that has been in place for years, you’re not afraid to speak up to present your ideas. You know that the best ideas are backed-up by data, and that QA is one of the best data providers

• You’re fluent in English & Spanish. You also speak either French or Portuguese. Whenever you write a text in one of these languages, you’re 100% proof-reading by a native speaker isn’t necessary.

What you’ll be entrusted with

• Participating in the preparation and implementation of Quality Assurance policies & processes for our Support Operations

• Performing a daily ticket grading routine to help our team grow and to help us deliver a stellar experience to our users

• Reporting on the performances of the team

• Working closely with our management team to identify knowledge gaps and growth opportunities and to establish improvement plans

• Participating in the elaboration of new training materials

Perks of being a Freelancer at Yubo

• Opportunities to grow and learn as we scale
• Be part of an exciting and fast-growing company re-inventing social media
• Join a fun, diverse and global team

• Fluent in English and Spanish or Portuguese. Any additional language is an asset. French is appreciated.
• 2 or more years of experience in Customer Support with at least 1 year in a training/mentoring role
• Passionate about technology, apps, and social media.
• This is a full-time remote freelance position.