Customer Support Specialist (French & English Speaking)

YOOBIC is a Digital Workplace for frontline teams enabling companies to empower their employees, wherever they are, through digitally optimised communication, microlearning and task management. The YOOBIC platform gives frontline teams all the tools they need to be happy and productive, in the palm of their hands

Based in London, New York, Paris, Tel Aviv and Milan with over 100 employees, YOOBIC is used by 200+ brands and retailers across the world, including Peloton, Kate Spade, Boots (Walgreens Boots Alliance), Lacoste, Peugeot, Domino’s Pizza, Puma, and Kenzo.

We have 17 different nationalities and more than 10 languages are spoken in our offices. We offer an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as our company continues to grow its global footprint. We produce excellence, we take pride in the work we do, we are committed to make our team and our clients as successful as possible.

To learn more about working at YOOBIC, check us out here

Who we are…

YOOBIC is an all-in-one Frontline Employee Experience Platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including Boots, BurgerFi, Lancôme, Lacoste, Levi’s, Logitech, Peloton, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.

In Autumn 2021 we were successful in receiving our Series C funding of $50m from some incredible investors such as Highland Europe, Felix Capital and Insight Partners.

We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC!

To learn more about YOOBIC visit www.yoobic.com or follow us on LinkedIn

What we need…

We are looking for a motivated and dynamic Customer Support Specialist, to join our Customer Support Team. 

As a Customer Support Specialist, you will work directly with our customers to answer their questions and provide support. You will be one of the pillars of our customer happiness, and will work in close collaboration with our Customer Success, Customer Implementation, Product and QA teams.

If customer care drives you, and you are passionate about the tech industry, this challenge is for you!

What you'll do…

• Help our customers using our solutions and all our features

• Responding to and troubleshooting all incoming support requests from our customers via email, our portal and/or phone in a professional manner and according to our SLA.

• Qualify, replicate and resolve inbound tickets

• Reproduce and report bugs to our product and development team

• Communicate and update our customers regularly

• Use our customer’s feedback to suggest improvements to make our apps greater

• Work to achieve the best Customer Satisfaction and be Customer Focus.

• Contribute to our Help Center and internal tools

What you have...

• First Experience in Customer Support

• You love customer relationships and are a real problem solver who wants to start a new challenge

• Passionate about start-ups, digital and new technologies

• Excellent oral and written communication skills (written and oral)

• Good interpersonal and organisational skills

• Ability to work in teams or individually as and when required

• Fluent in English and French (Any other language is a plus)

What we offer...

If based in the UK:

• 33 days annual leave (including bank holidays)
• Scottish Widow Pension scheme
• Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
• Simplyhealth cash plan (includes dental and vision coverage)
• Healthy Mind EAP
• Short Term and Long Term disability coverage
• Life Assurance
• Critical Illness coverage
• Enhanced parental leave
• Team events including weekly breakfast, gourmet lunches and lots of social events
• Weekly free online HIIT sessions + gym discounts
• Regular training and coaching to make you even better in your role
  

If based in France: 

• 25 days holidays (plus RTT – subject to eligibility)
• Mutuelle coverage for you and your family (optional)
• Team events including weekly lunches and lots of social events
• Free online HIIT sessions
• Regular training and coaching to make you even better in your role

 

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.