IN YESCAPA WE TRUST 🧡

Working at Yescapa means being part of our corporate culture:

• 13 different nationalities, a real melting pot

• a working environment and culture based on openness, respect, and performance

• sharing skills and team moments

• societal commitments

• a self-care tool via Moka Care

• 100% covered health insurance

• a telecommuting policy adapted to your location

• important life moments and the need to work from the other side of the world: We listen to the needs of our employees

• restaurant vouchers with Swile

CHALLENGES TO FACE 🔥

Being part of the Italian team and reporting to the Country Manager Italy, you will support our Italian-speaking community, develop our offer, and increase our conversion rate in this market. 

This is a versatile and multi-tasking position primarily focused on customer support during the high season and on managing and implementing our vehicle offerings during the low season.

Your main missions include:

• Accompanying our Italians users in terms of customer support and service consultation (via email and phone).

• Participate in various actions ensuring the smooth running of rental departures (document checks, user follow-ups, etc).

• Having fluent communication in english with colleagues in other countries, if crossborder booking.

• Managing user feedback (moderation and validation of reviews).

• Handling and follow-up of claims during and after rentals.

• Mediation between parties and liaison with the insurance partner.

• Prospecting new owners of motorhome and campervan and onboarding/optimising their listings.

• Implementing targeted actions to improve conversion rates.

• Participating in the development of our business.

Yescapa is committed to cultural diversity, gender equality, and the employment of disabled workers.

Qualifications:

• Fluent in Italian and have a good level of English (French is a plus).

• Excellent communication and problem-solving skills.

• Patient and empathetic with a positive attitude.

• Attention to detail with the ability to multitask.

• Strong organisational and time management skills, with the ability to prioritise tasks and work effectively under pressure.

• Previous experience in customer relations.

• Comfortable with working remotely and in a fast-paced environment.

• Knowledge of the travel or tourism industry is a plus.

BOARDING KIT 📅

Contract Type: Seasonal Fixed-Term Contract

Duration: 6 or 9 months 

Position to be filled from April

Salary: €24k gross annual

Location: Bordeaux / remote

• An initial general interview with our HR team.

• A second job-specific interview with your future manager.

• If everything goes well, let’s get started with your onboarding!