MAIN MISSION

As a Customer Delivery Executive, you will have the opportunity to contribute to the implementation of a new customer journey and you will also be a key point in the satisfaction of our customers.
In this role, you will have a portfolio of dedicated customers and you will be responsible for the best time to onboard and NPS of your customers.
Reporting to the Customer Delivery team, you will be specifically in charge of :

MISSIONS

• Being the main point of contact for your clients, assisting them at each stage of the implementation of their commercial offer
• Coordinating the various players involved at each stage of the project (onboarding, briefing and booking of the shoot, content validation, creation of the company profile page and putting it online, client invoicing)
• Working closely with all teams involved in the customer experience (Production, Business, Customer Care, Finance…)
• Ensuring maximum adoption and use of our product
• Participating in the improvement of our customer processes

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!
We invite you to apply if you are motivated and interested in this employment environment and if :

• You have at least 2 years of experience in Customer Success, Onboarding and/or Account Management
• You are empathetic and you know how to put yourself in the shoes of your customers: when it comes to providing a service to users and satisfying them, you are reactive
• You have a passion for solving problems, you are comfortable with the unexpected, and are used to working in fast-growing environments
• You know how to work independently and find solutions to the issues you encounter
• You have very good interpersonal skills: your listening skills allow you to adapt to your interlocutors in all circumstances
• You are at ease in English

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

• Step 1: Visio interview with Laurène, Talent Acquisition & Development apprentice (around 30 minutes)
• Step 2 : Visio interview with Darina, Team Lead Customer Delivery (around 45 minutes)
• Step 3 : Visio interview with Anne-Claire, Head of Customer and Production Delivery (around 45 minutes)
• Step 4 : Visio interview with Faustine, Talent Acquisition Specialist & Laurène (around 45 minutes)