Wooclap

Wooclap

CUSTOMER SUCCESS MANAGER FR/EN

  • Permanent contract 
  • Starting date:  
  • Bruxelles
  • Partial remote authorized
  • 3 years of college
  • > 6 months

The company

Wooclap

Wooclap

    The job

    CUSTOMER SUCCESS MANAGER FR/EN

    • Permanent contract 
    • Starting date:  
    • Bruxelles
    • Partial remote authorized
    • 3 years of college
    • > 6 months

    This position was filled!

    À propos

    Prendre à rebours les usages habituels de la technologie en salle de classe et mettre le digital au service des enseignants (et non l’inverse), c’est l’approche innovante et inclusive que Wooclap adopte au quotidien pour rendre l’apprentissage efficace et exceptionnel.

    Avec leur plateforme de questions interactives auxquelles les étudiants répondent en temps réel via leur smartphone, tablette ou ordinateur, plus de 1 000 000 d’enseignants et d’enseignantes partout dans le monde rendent leurs cours plus interactifs, plus efficaces et plus adaptés aux attentes de leurs étudiants grâce à Wooclap. À distance, comme en présentiel.

    Le succès de leur produit tient à sa simplicité d’utilisation et aux partenariats qu’ils ont noués avec des enseignants, des chercheurs et des spécialistes en sciences cognitives pour créer des fonctionnalités au plus près des besoins des utilisateurs.

    Descriptif du poste

    YOUR MISSION
    We are recruiting a Customer Success Manager to join our Customer Experience team. Within the Customer Experience team, your mission will be to support a portfolio of higher education establishments as well as companies wishing to transform their teaching practices thanks to Wooclap. You will be their privileged interlocutor and will play a decisive role in helping them to adopt, love and maximize the value they get from Wooclap.

    YOUR RESPONSIBILITIES

    • Become the privileged interlocutor of a portfolio of partners and be available to answer all their questions via e-mail, telephone or videoconference.
    • Assist our partners in the deployment of the tool and advise them on best practices to use the platform and maximize its adoption to achieve their goals.
    • Measure and analyze the performance of the use of the tool and then define action plans to ensure user satisfaction and retention.
    • Write content (videos, writings) for our partners to help them deploy the tool within their establishment or to inform them of product news, for example.
    • Become the spokesperson for our customers internally, with our different teams (technical, marketing, sales and operations), to understand their needs and solve their problems.

    You will be a driving force in providing our partners with an exceptional customer experience!

    CONDITIONS & PERKS

    • Location : Brussels (Flexi or Remote)
    • Full-time contract
    • Compensation: competitive and based on experience
    • Sodexo Card
    • DKV Insurance
    • MacBook Air & Iphone
    • 150 euros of learning credit (woocredits)

    Profil recherché

    • You like to understand the issues of the partners, their problems, and help them to solve them.
    • You are recognized for your listening and communication skills, both written and oral.
    • You have good analytical and synthesis skills. You know how to make complex subjects simple.
    • You speak French and English fluently (any other language is an asset)
    • Your French / English spelling is impeccable!
    • You have an entrepreneurial spirit: you are curious and enthusiastic. You are not afraid of a rapidly changing environment.
    • You want to join an international team, where you will learn on a daily basis for a meaningful project!

    Déroulement des entretiens

    • 45’ call with our Customer Success Manager Lead
    • 1 Business Case
    • Panel Interview with Teammembers
    • 15’ call with our HR Team
    Wooclap

    Wooclap

    • EdTech, Education, Formation

    CUSTOMER SUCCESS MANAGER FR/EN

    • Permanent contract 
    • Starting date:  
    • Bruxelles
    • Partial remote authorized
    • 3 years of college
    • > 6 months
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