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Customer Success Manager (CSM) Spanish/English

Permanent contract
Paris
Salary: Not specified
Starting date: April 09, 2023
No remote work
Experience: > 2 years
Education: Master's Degree

Wefight
Wefight

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Questions and answers about the job

The position

Job description

As a Customer Success Manager at Wefight, your objective is to enhance customer satisfaction and drive new business opportunities with existing accounts.

Your main missions are the following :

  • Establish introduction and serve as the primary point of contact throughout the customer lifecycle once the deal is closed by a Business Developer ;
  • Develop strong relationships and cultivate a network of referenceable customers who actively promote Wefight and its line of services within their circle of influence ;
  • Track customer satisfaction and experience by conducting surveys; create quotes, case studies, and testimonials from clients for cross/up selling purposes ;
  • Identify “at-risk” renewal customers early in the life cycle, define and address issues inhibiting a successful, timely renewal ;
  • Escalate and resolve conflicts arising from negative customer experiences and/or other areas of concern as needed and coordinate with internal operational teams to address the issue ;
  • Identify cross/up selling opportunities and qualify the lead before bringing in the BD team ;
  • Leverage our CRM as the central point of knowledge for our customer information ;
  • Accurately and consistently document customer interactions and customer success processes via internal platforms

Preferred experience

The ideal candidate for Wefight for this position is someone with:

  • Previous experience in the health sector in a similar position for at least 2 years
  • Ability to work with various department
  • Excellent written and oral communication skills
  • Bilingual English and Spanish - French or any other third language being a plus
  • Great organization, motivation and persuasion skills

Recruitment process

HR Interview
Team Interview
Case Study

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