• Experience or training in Quality field would be an asset

• Customer orientation

• Knowledge of PC applications including Office 365

• Strong interpersonal skills

• Strong ability to work in a time-critical environment

• Ability to communicate and enforce knowledge

• Knowledge of employee motivation techniques

• Good quality results as an Agent (CSAT and evaluations)

• Strong attention to detail

• Great organizational skills

• High level of propriety

• Sense of professionalism and ability to develop good relationships

• Language: English B2+, German C1

• Recording, listening, and evaluating calls for customer service skills, technical skills, policy and procedure adherence

• Providing timely and constructive feedback to Support Professionals

• Analyzing the SP level Customer Survey results for improvement of CSAT scores

• Reporting to Quality Supervisor

• Tracking and reporting the results of internal and external coaching results

• Participating in and facilitating Client Calibration Sessions

• Making recommendations to programs and processes for continuous improvement

• Providing coaching feedback and calibration sessions with technical leads

• Analyzing quality data

• Conducting soft skills training

Employee perks, benefits

• Monthly paid KPIsExcellent referral program

• Work from home 100%

• Interactive activities: team building, company parties

• Opportunity to develop a career in a multinational environment