Quality Evaluator with German

Job summary
Permanent contract
Salary: Not specified
Skills & expertise
Attention to detail
Data analysis
Employee relations
Motivational skills
Communication skills

Concentrix CZ/SK
Concentrix CZ/SK

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Questions and answers about the job

The position

Job description

  • Experience or training in Quality field would be an asset

  • Customer orientation

  • Knowledge of PC applications including Office 365

  • Strong interpersonal skills

  • Strong ability to work in a time-critical environment

  • Ability to communicate and enforce knowledge

  • Knowledge of employee motivation techniques

  • Good quality results as an Agent (CSAT and evaluations)

  • Strong attention to detail

  • Great organizational skills

  • High level of propriety

  • Sense of professionalism and ability to develop good relationships

  • Language: English B2+, German C1

Preferred experience

  • Recording, listening, and evaluating calls for customer service skills, technical skills, policy and procedure adherence

  • Providing timely and constructive feedback to Support Professionals

  • Analyzing the SP level Customer Survey results for improvement of CSAT scores

  • Reporting to Quality Supervisor

  • Tracking and reporting the results of internal and external coaching results

  • Participating in and facilitating Client Calibration Sessions

  • Making recommendations to programs and processes for continuous improvement

  • Providing coaching feedback and calibration sessions with technical leads

  • Analyzing quality data

  • Conducting soft skills training

Employee perks, benefits

  • Monthly paid KPIsExcellent referral program

  • Work from home 100%

  • Interactive activities: team building, company parties

  • Opportunity to develop a career in a multinational environment

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