As a Customer Excellence Manager, you will take part in each phase of the pre-sales & customer success process.

Therefore, your missions will be as follows:

Pre sales:

• Analyze prospect requirements (RFI/RFP/RFQ) to build/deliver custom product demonstrations which focus on key business drivers/ differentiators and functional requirements.
• Work closely with our Marketing team to build customers’ success story and share with our product team all product feedback from leads.
• Work closely with Sales to ensure successful closure of the sales process and maintain all sales cycle activities within our CRM system

Post sales :

• Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape.
• Define and work pro-actively on achieving our “joint success plan” with our customers.
• Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and identify opportunities for up-sell and cross sell.
• Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams Non-exhaustive list of missions.

• A minimum of 4 years of experience acquired in business consulting or supply chain solutions or customer solution for a service logistic provider.
• Past experiences working with enterprise customers in customer-facing roles including Account Management or Customer Success, or, with a Saas or platform product is a plus.
• You quickly see the coherence in a complex set of information. You come up with solutions and concepts that you are able to communicate clearly, both in writing and orally.
• Highly organized with a strong sense of urgency to meet deadlines, you are analytical and solution oriented.
• You have the ability to be strategic, but you still roll up your sleeves to accomplish what needs to be done. Journeys to customers, also abroad, are not a problem for you.
• Fluent English is a must have, other language is a plus.