Why join our team ?
Reporting to the Purchasing Director, the Key Account Manager is responsible for managing relationships and negotiations with our major national hotel chains. You will support the performance of all our clusters and foster strong partnerships with major hotel chains in major European cities and capitals. This role involves working closely with all clusters, the Purchasing Director and Global Buyers to ensure that the global strategy is effectively implemented at cluster level.
Main Responsibilities:
1. Define the National Hotel Chain Strategy:
• Understand our current partners and the overall ecosystem
• Conduct benchmarking and analysis of different market offers
• Submit commercial offers and negotiate agreements
• Develop an action plan and prepare the annual budget
• Set objectives in collaboration with the Purchasing Director
• Identify growth opportunities by anticipating market trends
• Improve customer insights and understanding
2. Manage Relationships with Our Partners:
• Negotiate commercial terms and relevant trade-offs with national-level partners
• Anticipate partner needs and address any issues or client complaints
• Build and maintain strong, long-term relationships based on trust with key partners
• Support the commercial action plans of our main suppliers to ensure strong, productive partnerships
• Monitor daily performance and ROI, and proactively suggest actions to improve profit margins
• Manage communication between key partners and internal clusters, ensuring partnerships are promoted and implemented locally.
3. Business Development:
• Establish new relationships with potential partners aligned with our group strategy
• Work closely with the Supply team to maximize growth opportunities
Our ideal candidate possesses...
• Proven experience in key account management and commercial negotiation within the tourism or hospitality sector
• Strong analytical mindset, proactive attitude, and results-driven approach
• Excellent negotiation skills and ability to manage commercial relationships effectively
• Ability to analyze market trends and identify growth opportunities
• Strategic thinking and a collaborative mindset, with the ability to work cross-functionally on projects
• Outstanding communication skills and the ability to build and maintain trust-based relationships with key partners
• Proficiency with performance monitoring and analytical tools
• Ability to thrive in an international and multicultural environment
What we offer:
These companies are also recruiting for the position of “Customer Service”.