Senior Publishing Solutions Engineer
Voodoo

Voodoo

Senior Publishing Solutions Engineer

  • Permanent contract 
  • Paris
  • > 3 years

The company

Voodoo

Voodoo

  • Video Games, AdTech / MarTech
  • From 250 to 2000 employees

The job

Senior Publishing Solutions Engineer

  • Permanent contract 
  • Paris
  • > 3 years

Who are they?

Voodoo is a tech company that creates mobile games and apps. With 6 billion downloads and over 300 million monthly active users, Voodoo is the #2 mobile publisher worldwide in terms of downloads after Google.

The company is one of the most impressive examples of hypergrowth in the ecosystem, having raised over $1B and backed by Goldman Sachs, Tencent, and GBL. Deciding to expand its portfolio of products further, Voodoo has more recently announced that it will invest $200M in blockchain gaming studios, to lead the transformation of mobile gaming.

Voodoo
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Job description

We’re looking for talented individuals interested in supporting and helping our studios launch hit games to millions of people worldwide. You will be responsible for the day-to-day support of the games testing phase for our partner studios. You will also ensure the continuous improvement of our internal games testing platform and processes from a user experience and technical standpoint. Lastly, you will participate in team expansion and growth (recruitment, etc).

You will enable hundreds of talented game studios worldwide to deliver hit games played by millions of people. You’ll be at the heart of the action, helping to build and maintain the tools that ensure the game testing process runs smoothly for all our partner studios. If you’re not afraid to face challenging problems every day and to be at the center of all the game testing action, then this is the job for you.

  • Provide daily Tech support to our partner studios (answer studio questions, create knowledge base content, troubleshoot ongoing issues)
  • Work daily with key stakeholders of the gaming and tech industry (Apple, Google, Facebook, Snapchat, …)
  • Improve the games testing platform for partner studios (anticipate future needs, automate processes, ensure API endpoints and other SDK related requirements are maintained, collaborate with tool developers)
  • Maintain and improve Unity SDKs.
  • Create, curate, and organize the Tech knowledge base articles and Tech support FAQs
  • Profile

  • A natural ability and desire to act as a support and enable customers to succeed
  • Software/Tech engineering background, ie. 3 years experience minimum
  • Mid-level expertise in Unity/C# 
  • Strong proficiency at troubleshooting Tech but also business-related issues
  • A critical thinker and a problem solver with a keen eye for identifying problems in workflows and processes (and driving them to a resolution)
  • An eagerness to develop new skills and explore new problem spaces on a daily basis (game development, marketing, legal, business) 
  • Fluent English
  • Previous experience in a Tech Customer Support, Solutions Engineer, or Partner Engineer role is a plus
  • Experience in designing user-intuitive interfaces and flows (CRM implementation, ticketing system funnels, etc) is a plus
  • Experience in API automation, and/or web development is a plus
  • Experience in native mobile languages (objective C, swift, java) is a plus
  • Previous experience and exposure to the game production process (as part of a game dev studio or otherwise) is a plus
  • Voodoo

    Voodoo

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