MAIN ACTIVITIES

• respond to calls from users,
• fill in the intervention monitoring materials and send them to the department concerned.
• understand the situation by asking specific questions, if necessary by reformulating the explanations provided,
• remotely diagnose a failure (hardware or software),
• identify the resources needed to solve the problem, and recommend sending a technician on site if necessary,
• guide the user through the resolution process or take control of the system remotely,
• change or repair defective elements,
• perform functional tests,

SKILLS AND QUALITIES :

• be comfortable in oral communication
• be able to analyze a situation from a distance by asking the right questions
• quickly find the solutions to be implemented (remote or on-site intervention, specialized technician, etc.)
• Windows Server / Windows 10 / linux Centos
• Network (Global) / DHCP / DNS / Active directory
• Autonome
• technical English and fluent French.