Upway is a fast-growing startup that is building the largest marketplace for refurbished e-bikes globally and is now starting in the United States. We are looking for a Head of Mechanics to take over the management of the Upway warehouse in New York City. The team of mechanics repairs a large number of different used e-bikes and refurbishes them to excellent condition, providing Upway’s customers with high-quality and vast e-bike selection.As Head of Mechanics, you will be responsible for the entire repair process of the e-bikes and for ensuring that the e-bikes are delivered in excellent quality. You will also be responsible for building a team of mechanics, leading them by example with a problem solver mindset and a great eye for details.  Your team and yourself will work in a well-equipped warehouse in New York City dealing with e-bikes only. Due to the large selection of different e-bikes (speed bikes, mountain bikes, city bikes, cargo bikes; heavily used to almost new), the activity will remain varied and challenging.

• 1 years+ experience in e-bike mechanics
• Ability to find solutions to any complex mechanical issues, and continuously improve / test new repair processes
• Ability to hire and manage a team of skilled and engaged mechanics (experience leading a team of Mechanics is required)
• Ability to continually increase the efficiency of your team through processes and organization improvements
• Ability to build and manage a complex inventory of spare parts and consumables
• Organizational skills and capacity to strive working at high pace
• You are result oriented with strong decision-making skills and a focus on customer satisfaction
• You communicate effectively, with a good knowledge of English and Spanish