Upflow

Upflow

Customer Success Manager ( NYC)

  • Permanent contract 
  • New York
  • > 3 years

The company

Upflow

Upflow

    The job

    Customer Success Manager ( NYC)

    • Permanent contract 
    • New York
    • > 3 years

    About

    At Upflow, we’re building the platform revolutionizing how B2B businesses get paid.

    Today, most companies are still struggling to collect payments from their customers: hundreds of unpaid invoices, anarchic communications, multiple payment methods. They lose tons of hours on zero value-added tasks, suffer from late payments that hinder their growth, and sometimes simply go bust because of cash flow issues. It’s time for a change.

    Upflow is the modern hub to manage all data exchanges, communications, and payments to get paid faster, simpler. We are a product-led organization solving this problem with a tech approach.

    We’ve launched in 2018 and are trusted by hundreds of awesome users in the EU & US including Lattice, Front, Triplebyte, Iziwork, Adikteev, Proxyclick, and more. We’re also backed by leading investors (YCombinator, 9yards, eFounders) and top executives business angels from N26, Square, Mercury, Uber, and Netsuite.

    We’re a remote-friendly, distributed team across 3 continents and rapidly expanding. Our primary focus is to support our fast growth in the US. Now’s a perfect time to join if you’re looking for an exciting international experience.

    For more information, please visit our website www.upflow.io, or check out our product demo here: https://demo.upflow.io

    Job description

    About Upflow

    At Upflow, we’re building the platform revolutionizing how B2B businesses get paid.

    Today, most companies are still struggling to collect payments from their customers: hundreds of unpaid invoices, anarchic communications, multiple payment methods. They lose tons of hours on zero value-added tasks, suffer from late payments that hinder their growth, and sometimes simply go bust because of cash flow issues. It’s time for a change.

    Upflow is the modern hub to manage all data exchanges, communications, and payments to get paid faster, simpler. We are a product-led organization solving this problem with a tech approach.

    We’ve launched in 2018 and are trusted by hundreds of awesome users in the EU & US including Lattice, Front, Triplebyte, Iziwork, Adikteev, Proxyclick, and more. We’re also backed by leading investors (YCombinator, 9yards, eFounders) and top executives business angels from N26, Square, Mercury, Uber, and Netsuite.

    We’re a remote-friendly, distributed team across 3 continents and rapidly expanding. Now’s a perfect time to join if you’re looking for an exciting international experience.

    For more information, please visit our website www.upflow.io or check out our product demo here: https://demo.upflow.io

    About the Role

    Exciting times! The Customer Success team is growing, and we are looking for an experienced and talented Customer Success Manager North America to join our team. Our CS team delivers an outstanding customer experience and is passionate about the value Upflow brings to users.

    Upflow is a product-led organization with a strong focus on easy sign-up, seamless onboarding, delivering value as quickly as possible, and communicating to users through the product.

    The Customer Success Manager at Upflow is in charge of onboarding, delivering maximum value, and retaining all our users. They are also responsible for bringing more revenue to the company through upsell and work closely with Product, Sales and Marketing teams.

    As a CSM for our US / Canadian customers, you will:

    Own and manage a portfolio of accounts from onboarding to renewals
    Ensure ongoing user satisfaction and retention of your portfolio of accounts
    Identify, establish and strengthen relationships with key stakeholders
    Conduct periodic business reviews with key accounts
    Identify and close upsell opportunities within your portfolio
    Leverage knowledge of Upflow platform to advise on best practices around product usage
    Improve internal processes to create more automations and efficiencies internally
    Collaborate with the Product Team and be the Voice of the customer
    Collaborate with the Marketing team to convert successful customers into advocates

    Preferred experience

    What we are looking for

    Entrepreneurial mindset and at ease in a very fast-paced and rapidly changing environment
    3+ years experience in a CSM role or similar position
    Proven track record of building relationships and delivering outcomes
    Excellent written and verbal communication skills in English
    Customer-centric approach: passionate about delivering outstanding service to customers
    Data-driven, analytical and process oriented
    Eager to learn and to collaborate cross-functionally
    US-based (East coast time zone)

    Why join Upflow

    Join a user-centric and product-led company, with a focus on delivering an exceptionally high-quality experience.
    Join a passionate, caring, ambitious and intelligent team that shares the common goal to change the way B2B payments take place.
    Join at an early stage. Everything is yet to be built.
    Gain access to our network of peers and founders across YCombinator and eFounders.
    New York office, 100% remote or something in between.
    Great healthcare, top of the market salary and equity, free lunches, cool offices.
    Regular offsites with the team, meetups and strong connections to the startup ecosystem.

    Recruitment process

    • Screening call and Role Interview
    • Cultural Fit interview
    • Case
    • Team interview
    • CEO and Head of CS

    Meet the team

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