About the Role
Are you ready to shape the future of customer experiences in the mobility sector? As the Head of Customer Operations for Mobility (Rides), you'll be at the helm of designing and enhancing the journey for our riders and drivers across one of our key markets globally: France. You'll lead the charge in delivering unparalleled customer support and streamlined operations.
In this pivotal role, you'll oversee a talented team of Regional CommOps Managers and Specialists, driving them to excel in customer engagement and support. You'll forge strong cross-functional partnerships with France's General Manager and senior business leaders in Operations, Finance, Legal, Marketing, and beyond. Your mission: to equip our front-line agents with the tools and motivation they need to create unforgettable Uber experiences, continuously improve processes, and champion customer-centric initiatives.
What you'll do