The Account Manager holds a key position in the company.
He/ She oversees client relationships.
He/ She follows up with clients both on Onboarding to Production phase, thus beeing the main contact of the clients through the whole partnerships.
He/ She acts as an expert, provides guidance on our compliance requirements, products and services.
He / She makes sure to maintain the clients satisfactions by all means.

1. Take part in client Onboarding phase
Manage projects and coordinate with other internal departments > Implementation, Legal, Conformity and Finance

• Organize and lead client meetings
• Support contract signature
• Support the incorporation of agent and distributor files
• Support the AML training
• Support the implementation phase

Manage projects and coordinate with external providers, including:

• Support the implementation of card issuing program (printer + provider)
• Support the implementation of card acquisition program (PSP partner)
• Support the implementation of KYC Liveness (KYC by Video with our ID verification partner)

2. Take part in client Production phase
Manage projects and coordinate client relationships

• Organize and lead monthly / quarterly client meetings
• Follow and share client news (externally and at Treezor)
• Follow tickets and requests to bring solutions
• Work in teams and coordinate communication with the client
• Upsell services marketed by Treezor

3. In general terms, manage complementary missions:

• Actively contribute to client satisfaction
• Follow the clients’ billing process and ensure there is no payment delay
• Follow sector and client-related news
• Master the Treezor product catalog
• Write client reports
• Follow KPIs and SLAs
• Update reportings
• Comply with procedures and internal trainings

Knowledge and backgrounds from:

• Fintech sector
• Scheme sector
• PSP sector
• Provider sector

Tools:

• Master common IT tools (Back Office…)
• CRM
• JIRA
• Zendesk
• Monday
• Trello, etc.

Behavioral know-how:

• Organized
• Reactive
• Rigourous
• Implicated
• Diplomatic
• Supportive
• Independant
• Positive

Others

• Excellent Internal Communication skills (Daily interactions with Technical, Compliance, Legal, Operations teams required)
• Excellent team Spirit (Teamwork makes Dreamwork)
• Active listenning (Ask questions and keep learning)
• Ability to analyze and synthesize (Reportings expected)
• Ability to innovate, implement new processes (Bring positive changes)
• Good oral and written skills (FR / EN / another language would be a plus)