What if you were in charge of our customer satisfaction and the sustainability of Toucan’s projects for our clients ?

YOUR MISSIONS & PROJECTS

Your are in charge of a portfolio worth 1M€ ARR, specialized in transport and real estate.
You lead the daily strategy of about 20 accounts in collaboration with a sales.

Ensures that the customer fully realizes the value of what they have purchased.

• You are the trusted advisor of the client.
• You have knowledge of everything that happens on the account.
• You are the conductor of the account, you identify the needs, brings them up and proposes solutions (product feedbacks, training, audit, PS…).

Why this job is awesome ?

• You pilot a high level Cient Portfolio
• You take advantage of an unique combination between short-term technical expertise and long-term strategical vision shared with the client
• You have room for your autonomy and initiatives. And you are also supported by strong processes and team spirit with best practices sharing

Day to day :

• You are the customer’s privileged interlocutor and main contact person :

  • You interact with your clients on a regular basis to ensure a high level of satisfaction.
  • You build and develop an excellent long term relationship with your customers to allow a massive deployment within the accounts.
  • You support the customer in the industrialization process to integrate Toucan Toco into its data environment.

• You participate in the adoption and expansion of Toucan Toco :

  • You set adoption and business gain goals with our clients.
  • You are able to initiate / identify new business opportunities (upsell and renewal).

• You have a central role at Toucan Toco and interact with different teams :

  • Onboarding who take care of the onboarding of our customers on the platform.
  • Sales with whom you establish sales strategies on the accounts,
  • Product to which you communicate the user feedback that can benefit the product,
  • Marketing with whom you organize feedback testimony, events…
  • Care that solves technical problems encountered on the platforms (product bug, data update …)

YOUR BENEFITS

• You operate in a stimulating environment: your clients are major accounts, present in various sectors of activity (industry, automotive, cosmetics…) and in different professions (HR, CFO…).
• You’ve come at the right time to take your place in a fast-growing organization
• You are very autonomous, your initiativeare greatly encouraged & supporte
• You hold a essential place in the success of a SaaS and ‘Enterprise’ software.

CADRE

• A Caring, Healthy and Simple Environment
• Collaboration between teams is not a false promise but a reality.
• Attractive package: Fixed & Variable Individual and Collective, Concrete mutual insurance company
• The icing on the cake: Spotify Premium, Bike compensation and we’ll let you choose your equipment to work in the best conditions!

PROFILE

• You have 3 to 5 years experience in a similar position, or you have been a Project/ delivery manager at a SaaS software editor
• You have already been in client facing position with C-levels face-offs
• You are an excellent communicator and can adapt to a variety of people (C-level clients, technical teams, partners, etc.).
• Diplomatic and pragmatic, you know how to manage a customer relationship, even in complex situations
• You know the SAAS Software B2B world
• You have Fluent French language skills and excellent English language skills

ATTITUDE

• Pragmatic, rigourous and resourceful, you’re a “doer”
• Performance and KPIs oriented profile
• You show technological curiosity
• Creative, curious and autonomous, you are ambitious and want to participate to a start-up growth
• You want to progress in the contact of performing individuals

THE ESSENTIALS

• A personal success, that you are proud to present us in two lines. No cover letter.
• By clicking on the big “Apply” button ‘Welcome to the jungle’

NOS REFERENCES

• Meet your future colleagues
• Watch their reviews on GlassDoor
• Bonus : what our clients says about their experience with Toucan on Success Stories in video or on independant Gartner Research Platform.