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Customer Success Manager

Permanent contract
Salary: €42 to 50
Starting date: January 01, 2023
Occasional remote
Experience: > 3 years


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Questions and answers about the job

The position

Job description

What if you were in charge of our customer satisfaction and the sustainability of Toucan’s projects for our clients ?

You join a successful team of 4 Customer Success Managers - Product Experts and report directly to [Caroline Dyen] - Head of Customer Success.

You take over a portfolio of 20 clients worth 1M€ ARR.
You ensure
Product Adoption & Customer Success** being the key point of contact, building long term relationship.


You lead our product’s implementation with our B2B Clients and help Toucan Toco become a must have tool, at the heart of their business strategy.

  • You pilot an european Client Portfolio.
  • You position yourself as a Product expert, and help your clients deploy their app internally, or for their end clients
  • You set adoption and business goals with our clients
  • Working in pairs with the Sales executive, you identify new business opportunities
  • With the help of the Marketing department, you co-organize marketing event (webinar, master class, networking breakfast) to animate your portfolio
  • You actively participate to the improvement of our practice: update & creation of new processes, methodologies, documentation, content for our clients,etc

You have a central role at Toucan Toco and interact with different teams :

  • Onboarding Team - who take care of the onboarding of your clients on the platform,
  • Sales - with whom you establish sales strategies on your accounts,
  • Product - to which you communicate the user feedback that can benefit the product,
  • Care - that solves technical problems encountered on the platforms (product bug, data update …)


  • You operate in a stimulating environment: your clients are growing companies, present in various sectors of activity (tech, industry, cosmetics…) who integrates Toucan into their commercial offer
  • You join us at the right time to take your place in a fast-growing organization
  • You are very autonomous, your initiatives are greatly encouraged & supported
  • You hold a essential place in the success of a SaaS B2B.


  • A Caring, Healthy and Simple Environment
  • Collaboration between teams is not a false promise but a reality.
  • Attractive package: Fixed & Variable Individual, Concrete mutual insurance company
  • The icing on the cake: Spotify Premium and we’ll let you choose your equipment to work in the best conditions!

Preferred experience


You have minimum 2 or 3 years experience in a similar position, on a SaaS B2B product or as a functional consultant

  • You have already managed a client portfolio
  • You are curious about the product and have a good knowledges basis regarding IT/data environment
  • Diplomatic and pragmatic, you know how to manage a customer relationship
  • You speak fluently French and have strong professional skills in English


  • Customer centric: You’re obsessed with client impact
  • Doer: You’re proactive and resourceful
  • Tools oriented: You like to rely on tools to facilitate your daily work and automate repetitive tasks
  • Tech awareness: You are interested in tech products and SAAS business models
  • Excellent Communicator: You can adapt to a variety of people (internally: product team, onboarding manager, care team, solution engineer… and with your clients: technical teams, business leader…)

Recruitment process


  • A personal success, that you are proud to present us in two lines in your mail. No cover letter.
  • By clicking on the big “Apply” button ‘Welcome to the jungle’


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