As a Junior Customer Support Specialist, you will play a key role in delivering a smooth and high-quality customer experience.

Working at the intersection of Customer Support and Product, you will help ensure that customer requests are handled efficiently while contributing to the continuous improvement of our solutions.

Your main responsibilities will include:

Customer Support

• Handle Level 1 customer support requests via HubSpot and Aircall

• Ensure proper follow-up and resolution of customer inquiries

• Coordinate technical escalations with technical and operational teams

• Monitor and proactively manage disconnection alerts related to our installations

• Deliver a professional and consistent customer experience

Product Collaboration

• Collect and structure customer feedback to support the Product team

• Contribute to the transition of customers to our new platform

• Help improve internal support processes and customer workflows

You will join a dynamic and international team, where collaboration between Customer, Product and Technical teams is key to delivering the best possible experience to our users.

We are looking for a motivated and curious profile eager to learn and grow in a fast-paced tech environment.

Experience

• A first experience in Customer Support, Customer Success, Operations or a similar role is appreciated but not mandatory

• Strong interest in technology, data or SaaS environments

• Motivation to learn quickly and take ownership

Tools

You are comfortable working with digital tools such as:

• CRM systems (HubSpot or equivalent)

• Ticketing systems

• Collaboration tools (Slack)

Languages

• Fluent French

• Fluent English

• Intermediate German is a plus

Soft skills

• Strong customer service mindset

• Excellent communication skills

• Analytical and solution-oriented

• Autonomous and reliable

• Comfortable working with cross-functional teams

HR interview
A first conversation with our HR team to get to know you, understand your background, motivations and expectations.

Technical / role interview
An interview with the hiring manager to discuss the role in more detail and assess how you would approach customer support situations.

Final meeting
A short meeting with the Head of the department to meet the team leadership and confirm the mutual fit.

Feedback
We aim to provide feedback as quickly as possible after each step of the process.