eFX/Crypto Support Specialist
Permanent contract
Gland
Salary: Not specified
A few days at home
Questions and answers about the job
The position
Job description
- To ensure seamless, uninterrupted service for our clients, you will play a critical role in actively monitoring, troubleshooting, and maintaining all of our products and services.
- Your ability to adhere to internal procedures and escalate issues promptly will be key to ensuring swift resolutions.
- You will be responsible for accurately recording all incidents in our internal systems and proactively coordinating with various departments to guarantee quick and smooth resolutions.
- An analytical mindset and problem-solving skills will be essential to succeed in this role.
- Additionally, you will handle phone calls and email inquiries from partners, providing support at levels 1 to 3.
- This position involves regular shift rotations, 7 days a week, 24 hours a day, with shift bonuses for weekend and night shifts.
- You will have dedicated time for training, projects, and personal development. There are excellent opportunities for career advancement within SQ.
- The work schedule is known one year in advance to help you plan effectively.
- This is an exciting opportunity to work in a highly stimulating environment, where you will collaborate directly with L2, L3, Traders, and other key stakeholders.
Preferred experience
- Solid hands-on experience with Linux system administration and Microsoft Windows is essential.
- Familiarity with JIRA and other tracking tools, as well as experience with Java-based applications, is highly beneficial.
- Strong troubleshooting and analytical skills, with a passion for investigating and identifying the root cause of issues, are crucial for success.
- Proficiency in Grafana/Python or any other coding/script language would be a major advantage.
- You are fluent in both English and French, with excellent communication skills.
- This role is perfect for someone who is proactive, eager to learn more about finance, and passionate about technology.
Want to know more?
Meet Marius, Head Securities Trading Platform
