In this role, you will drive operational excellence by executing L1 controls to ensure our KYC processes remain robust as we scale. You will join a team focused on safeguarding our platform through quality oversight and a commitment to continuous learning, especially as we’re growing rapidly at this stage.

The KYC team is composed of individuals who thrive in a fast-paced environment, value technical precision, and work collaboratively to turn operational findings into better procedures and tools.

✨  Your mission

Your primary mission is to ensure the integrity and compliance of our onboarding process by executing high-volume L1 controls with a high degree of technical precision.

✨  Main Tasks

• Execute L1 controls with high precision to ensure 100% alignment with internal KYC procedures.

• Monitor high-volume onboarding queues to guarantee that all quality checks are completed within required SLAs.

• Document granular findings and root causes to provide the data necessary for procedural improvements.

• Collaborate with supervisors and the QA Manager to relay on-the-ground insights that help refine the QA framework.

✨ Curious about your future team?

Our KYC department is organized into specialized teams managing distinct onboarding flows, including Capital Deposits, France, and Foreign markets. You will be responsible for upholding quality across these workstreams by collaborating closely with Team Supervisors, the QA Manager, and the Head of KYC. As a rapidly growing fintech, we operate with a scalability-first mindset, frequently partnering with Product and Compliance to optimize our tooling and evolve toward a more sophisticated, risk-based approach.

✨ You’re a great match if:

• You possess a sharp eye for detail and an “audit mindset,” allowing you to spot procedural gaps that others might miss.

• You bring >2 years of hands-on experience in KYC, AML, or CDD, specifically within a regulated fintech or banking environment.

• You thrive on high-volume productivity and take pride in maintaining a clean, zero-backlog queue without sacrificing quality.

• You are an effective communicator who can translate complex compliance findings into clear, actionable feedback for your peers and stakeholders.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

• A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• A 60-min interview with Silke, Head of KYC

• Technical case

• Peer interview

• A 60-lin interview with our COO, Olivia, to evaluate your core skills.