We are seeking a highly motivated and experienced KYC Supervisor Freelancer to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term “KYC,” it also refers to Know-Your-Business (KYB) processes.

In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands-on individual contributions—reviewing complex alerts and handling edge cases—while simultaneously driving team growth through direct coaching and technical training.

Statement of Work

Individual Contributions:

• Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations.

• Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards.

• Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development.

Coaching and Training:

• Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews.

• Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks.

• Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions.

• Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs.

Operational and Strategic Development:

• Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high.

• Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes.

• Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations.

• Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets.

• You have at least 3 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment. Preferably with at least 1 year of experience as a team supervisor/ mentor.

• You have a strong understanding of the AML/CFT regulatory framework and a “protect mindset”.

• Excellent coaching skills, with a proven track record of enhancing team productivity and cohesiveness.

• You enjoy streamlining internal processes to improve operational efficiency and scalability.

• You’re data-driven, with strong analytical skills and attention to detail.

• You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively without compromising on compliance.

• You are highly proficient with modern compliance tools and CRMs (e.g., Zendesk, Forest, Next Matter) and are eager to master and champion new technologies.

• You’re proactive, hands-on, and love getting things done.

• Excellent communication skills in English and fluent in either German, Dutch, French, or Spanish.

• Pre-screen: A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions

• Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills and alignment with the mission (45 min)

• Case study: Take-home task to submit within 2 to 3 days, followed by a panel presentation (60 min)

• HR Interview: Interview with the HRBP of the Ops department (45 min)

• Final Interview: with our Chief Operations Officer (45 min)