Swan is looking for a KYC & Customer Ops to join its Operation team.

Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience. This team includes our Customer Success Managers, Technical Account Managers, as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!

✨ Your mission:

KYC:

• Onboard natural and legal persons for KYB-KYC

• Analyze transactions using a scoring engine

• Ensure confidentiality of investigations and exchanges

• Ensure compliance with procedures, internal policies, and legislation in force

• Complete all analyst assignments in a timely and accurate manner, reporting problems and anomalies as they are identified

• Participate in updating KYC/KYB operating procedures

Client Relations:

• Building and establishing strong relationships with clients is a key aspect of this role. You will be acting as the main point of contact for customers, answering their questions and requests

• Respond to functional questions from customers by questioning them, understanding their context and needs

• Improve documentation (Help Center) by implementing any ideas that allow for better client onboarding (articles, FAQ, etc.)

• Work effectively with all teams (Product, Engineering, Compliance, Operations, and Sales) to improve and develop new processes

✨ You’re a great match if:

• You have experience in Back Office, KYC, or Customer Support, ideally in a Fintech, Payment Provider, Bank, consulting firm, or other fast-paced work environment. This experience will help you better understand the needs of our clients and the industry as a whole.

• You have a good understanding of the AML/CFT regulatory framework

• You enjoy optimizing internal processes to better respond to our customers. This requires a proactive approach and the ability to think outside the box.

• You can effectively communicate with internal and external stakeholders with excellent communication skills, especially when explaining our product, process, and business-related questions

• You have strong analytical skills and an eye for detail, allowing you to quickly elaborate key findings and make decisions.

• You are organized, rigorous, and autonomous

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door

• You have excellent English. Proficiency in another European language, such as Spanish, German, Italian, Dutch, or Portuguese, is also required.

It’s okay if you don’t tick all the boxes — don’t let imposture syndrome prevent you from applying! 🙌

About Swan

✨ Perks of being a Swanee:

• ESOP packages available 😊

• Flexible remote policy, ask us about it!

• The best health insurance: Alan 🦭

• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.

• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.

Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!

Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.

“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.

Make everything simple: Simplicity.

• A 30-min video call with Amélie, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• A case study and an interview with Guillaume, our Lead Ops

• An interview with Thomas, our Head of Operations