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Stuart
Stuart

Senior Clients Solutions Engineer

Permanent contract
Barcelona
Salary: Not specified
A few days at home
Experience: > 4 years

Stuart
Stuart

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Job description

Let's talk about Client Solutions Engineering (CSE) ⭐️

The Client Solutions Engineering team at Stuart, part of our Tech organization, focuses on the exciting commercial side of our business. We help onboard new clients and improve existing partner integrations by quickly finding practical solutions for their technical needs through our platform. We're creative problem solvers, guiding projects from start to finish and beyond!

We bridge the gap between commercial, account management, product, and development teams, ensuring smooth integrations through top-notch tools and clear technical guidance.

Based in our Barcelona office (hybrid), you'll report to our Lead CS Harold Carrel Billiard. You'll work independently in a fast-changing environment, making a real impact on a company dedicated to greener transport and everyday solutions. 🚀

What will I be doing? 🤔

  • Manage end-to-end API integration projects with important clients in Spain, ensuring successful implementation and seamless technical integration through cross-department collaboration. 
  • Collaborate closely with the Partnership team on strategic project and integrations across the 6 countries we operate in.
  • Act as the primary technical point of contact for internal teams and external partners, offering expert guidance on technical matters throughout the entire sales cycle.
  • Proactively troubleshoot and address any detected issues during the integration process, escalating when necessary to ensure timely resolution.
  • Advocate for team needs internally, working closely with Product, Development, Commercial, and Account Management teams to ensure effective communication and alignment.
  • Contribute to our OKRs and make impactful contributions towards both company-wide goals and enhanced team efficiency.
  • Mentor, guide, and provide technical expertise to other team members.

    • What do we need from you? 😎

  • Fluent in Spanish and English, both written and spoken.
  • Experience in a client-facing technical role such as Pre-Sales Engineer, Technical Account Manager, Integrations Specialist, Technical Project Manager, or similar. 
  • Experience in managing technical projects such as API integrations or similar.
  • Excellent communication and interpersonal skills, with the ability to convey technical concepts to diverse audiences, whether technical or non-technical.
  • Experience in handling challenging discussions and addressing client objections.
  • Experience managing complex enterprise-level technical projects that demand effective cross-team cooperation.

    • The stuff you wanna know 😉

  • Family-friendly work-life balance - hybrid work from home and flexible hours 🏡
  • Ticket Restaurant by Edenred (€11 daily) 🥗
  • Unlimited access to Udemy for all your learning and development needs 📚
  • Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks 🎓
  • Stuart is putting Mental Health Awareness first! Wellness Allowance (€40 monthly) to use in any gym or sport class 🧘
  • Private healthcare provided by Sanitas 🧑‍⚕️
  • Free monthly Bicing card for non-remote workers 🚲
  • Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉

    • You’ve read all this way but you’re missing a skill or two? No problem, it’s our job to up-skill you to take your career to the next level. What we’re trying to say is, don’t be afraid to apply if you don’t tick all the boxes  💪

    At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌

    Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙

    Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗

    Want to learn more about us? Visit https://stuart.com/about-us/ 

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