Staycation is the app that lets people easily escape their daily routines with unique, 24-hour getaways or short experiences at the best hotels nearby.

Since launching in 2017, Staycation has redefined the hotel experience by transforming hotels into curated experiences and connecting them with a vibrant local community.

Today, Staycation means:

• 3.5 million users (with an average age of 30)

• 2,000+ partner hotels (4-5 stars and luxury destinations)

• Experiences rated an average of 9.3/10 by our users

Joining Staycation means becoming part of a team passionate about reimagining the future of hospitality and urban living.

✨ The Role

Staycation is looking for a Customer Success Lead to support its rapid growth in France and Europe.

Working closely with one of the co-founders, you will be responsible for leading and optimizing the operational performance of our Account Management & Customer Care teams (13 full-time employees), who oversee a portfolio of over 2,000 hotel partners and ensure the quality of the experiences offered on Staycation.

This high-impact role is primarily focused on Ops & Management, structured around four key pillars:

📍 Key Responsibilities

1. Driving Performance: Define KPIs, track individual and team goals, and foster a results-driven team dynamic.

2. Optimizing Processes and Tools: Continuously improve routines, tools, and work methods to boost operational efficiency.

3. Coaching Teams and Managers: Implement structured support to enhance skills, autonomy, and collective impact.

4. Orchestrating Strategic Projects: Set deadlines, prioritize tasks, and align teams while regularly communicating progress.

🌍 Location

• Paris, France (Hybrid)

🚀 Why Join Us?

• Join a fast-growing startup redefining hospitality.

• Directly impact the growth and success of a passionate, driven team.

• Be part of an ambitious environment with rapid international growth.

• Work closely with one of the co-founders, playing a central role in scaling the business.

🎯 You’re the Ideal Fit If You Have:

Must-Haves

• Around 10 years of experience in a similar role, ideally in a tech, SaaS, or marketplace environment.

• At least 5 years of experience in a management position

• A strong results-oriented mindset with a passion for seeing the tangible impact of your work on the business.

• A data-driven approach to processes, you’re structured, track the right metrics, and continuously seek improvements.

• Proven experience leading large teams and a genuine desire to help people grow and succeed.

• A lead-by-example attitude, taking ownership of projects and guiding your teams through execution.

• A sharp commercial mindset, with excellent listening skills and a deep understanding of client needs.

• You are curious, engaged, and always strive to see things through to the end.

Nice-to-Haves

• Experience in a fast-paced, high-growth startup environment.

• Background in consulting, with strong problem-solving, performance, and process optimization skills.

• Familiarity with scaling teams and building processes from scratch.

⚙️ Our Hiring Process

• Intro Call with Isabella, our People Lead (30 min)

• Hiring Manager Interview with Mathieu, Co-founder

• Business Case

• Meeting the Founders (1h) and the team (30 min)