Technical Support Engineer
Spendesk

Spendesk

Technical Support Engineer

  • Permanent contract 
  • Berlin

The company

Spendesk

Spendesk

  • FinTech / InsurTech, SaaS / Cloud Services
  • From 250 to 2000 employees

The job

Technical Support Engineer

  • Permanent contract 
  • Berlin

Who are they?

Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions.

Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remotely.

Spendesk believes that people do their best work when they’re given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture.

Ready to grow further? Check out their open roles!

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Job description

The enablement team within Spendesk is in charge of empowering Spendeskers by helping all the teams on their day to day tasks. As a technical support engineer, you will be part of the enablement team focusing mainly on support tasks and in maintaining the bug tracking board and processes. You will also be the main contact point for the business team for all technical questions. Thus, knowledge of the product is adamant to the success of this mission. You will also help automate tasks/actions that are frequently requested by the business teams. The mission will also include development and maintenance of internal tools and other internal development projects.

The team is now looking for new junior team members to expand the team. The successful candidates will be given the opportunity to experience what it is like to be part of a successful engineering team, with great opportunities for progression - in either the enablement team or the wider engineering teams too.

Key Responsibilities:

  • Bug process and bug tracking board management
  • Chasing developers for updates and communicating with the teams
  • Automation of time-consuming tasks for the bizz/ops teams
  • Answer directly to customers for bugs and tech related issues to help the CS team
  • Fixing some bugs (the easiest ones)
  • Developing and maintaining internal tools
  • Who we are looking for:

  • Enjoys troubleshooting and problem solving
  • Can understand basic code in languages such as JavaScript, HTML, CSS (the ability to code is not required, but would be advantageous to your application)
  • Have a technical mindset, ideally with a Computer Science degree, or equivalent degree and/or experience
  • Experience using Jira and Trello would be beneficial, but not essential
  • Proficiency in verbal and written French and English
  • The enablement team within Spendesk is in charge of empowering Spendeskers by helping all the teams on their day to day tasks. As a technical support engineer, you will be part of the enablement team focusing mainly on support tasks and in maintaining the bug tracking board and processes.

    You will also be the main contact point for the business team for all technical questions. Thus, knowledge of the product is adamant to the success of this mission. You will also help automate tasks/actions that are frequently requested by the business teams.

    The mission will also include development and maintenance of internal tools and other internal development projects. The team is now looking for new junior team members to expand the team. The successful candidates will be given the opportunity to experience what it is like to be part of a successful engineering team, with great opportunities for progression - in either the enablement team or the wider engineering teams too.

    As we are an international team, please submit your application and CV in English.

    Benefits:

    - Exciting time to join Spendesk in terms of growth and opportunities

    - Competitive compensation package with equity (everyone is an owner of the company!)

    - Flexible and remote-friendly work environment

    - The best equipment for your needs (Macbook Pro, secondary screen, ...)

    - Internal social events (hackathon, company-wide parties, offsite, ...)

    - Brand-new offices in the heart of Paris, Berlin & London

    - A purple Spendesk card (for your work purchases)!

    - And more!

    What you can expect from the process:

    1. A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have

    2. A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit

    3. A final video call with the Hiring Manager, Head-Of, or C-Level (CEO included) to review any remaining questions

    Spendesk

    Spendesk

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