Reporting to Nathalie, our Chief Revenue Officer, your primary responsibility will be to build and maintain strong relationships with our existing corporate clients, understanding their needs and delivering tailor-made solutions that exceed their expectations.

Your main responsibilities:

• Client portfolio management: serve as the primary point of contact for a portfolio of active clients, ensuring satisfaction, via value delivery, and retention

• Renewals & upsell: lead contract renewal processes and identify upsell opportunities in collaboration with Corporate sales team

• Onboarding: lead the onboarding of new clients and guide them through effective use of our services

• Issue resolution: proactively address client concerns, resolve issues efficiently, and advocate for client needs internally

• Cross-functional collaboration: work closely with Product, Sales, and Operations to deliver an outstanding customer experience

• Customer insights: collect and communicate insights from clients to help shape future offerings and strategy

• Performance monitoring: track and report on client engagement, outcomes, and feedback to ensure continuous improvement of our services

Skills & qualifications

• Account Management / Customer Success: you have a proven track record of managing and growing key accounts, with significant experience in managing large enterprise accounts Fortune 500

• Client-Centric Mindset: you consistently go the extra-mile to support clients and ensure their success. You proactively identify ways to add value and exceed expectations 

• Communication skills: you have strong interpersonal and communication skills, capable of building strong relationships with clients

• Problem-solving: structured, proactive, and empathetic approach to problem-solving

• Strategic Thinker: you are strategic in your approach, with the ability to identify opportunities and tailor solutions to meet the complex needs of large clients stakeholders at all levels. Ability to manage multiple clients with varying needs and priorities

• Drive: you are highly motivated and eager to contribute to our mission, with a passion for sustainability and making a positive impact in the agriculture sector

• Fluent in French & English